Kirsti Muniz
Mcallen,TX
Summary
Driven professional with a proven track record at Performance Therapeutics Corporate, adept in claims processing and customer service. Excelled in reducing claim errors and enhancing team productivity through strong analytical and interpersonal skills. Skilled in Microsoft Office, showcasing exceptional multitasking abilities to manage high-volume tasks efficiently.
Overview
2
2
years of professional experience
Work History
Claims Specialist
Performance Therapeutics Corporate
McAllen, TX
09.2023 - Current
- Process and manage insurance claims, ensuring accuracy and compliance with company policies.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved team morale and productivity by fostering collaborative work environment.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Sales Associate
Liquor 101
Alamo, TX
04.2022 - 09.2023
- Assisted customers with product selection, providing knowledgeable recommendations based on preferences and needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Business Administration
South Texas College
Mcallen, TX12.2024
High School Diploma -
Harlingen South High School
Harlingen, TX06.2018
Skills
Claims
Claims Processing
Claims Investigation
Verbal Communication
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong written and verbal communication skills
Analytical problem-solving abilities
Time management and multitasking
Decision-Making
Customer Service
Painting and creative projects Bike riding and outdoor activities
I enjoy exploring different painting techniques, often working with acrylics on canvas. I enjoy painting pre-drawn canvases, as they provide a creative foundation and help me visualize the finished piece while still allowing room for personal touches and interpretation. My creative projects range from abstract art to more detailed, nature-inspired pieces. Painting serves as a form of relaxation and self-expression, and I often find inspiration from my surroundings, music, and emotions.
I’m an active bike rider, and I enjoy exploring nature trails and parks in the local McAllen area. Biking allows me to try to stay fit and appreciate the outdoors, whether it’s solo rides or outings with friends and family. I love spending time outdoors, especially after a long day, as being in nature brings me a sense of peace and relaxation. I also enjoy visiting beautiful spots, and occasionally playing casual sports like kickball or volleyball with my family.
Timeline
Claims Specialist
Performance Therapeutics Corporate
09.2023 - Current
Sales Associate
Liquor 101
04.2022 - 09.2023
Business Administration
South Texas College
High School Diploma -
Harlingen South High School