Summary
Overview
Work History
Education
Skills
Timeline
Server

Cayla Mickles

Baltimore,MD

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and deep knowledge of boutique-type products.

Overview

1
1
year of professional experience

Work History

Server

Mane Event
Baltimore, United States
01.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

Home Goods
Baltimore, Maryland
10.2021 - 12.2021
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Server

Texas Roadhouse Restaurant
Baltimore, Maryland
05.2021 - 10.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Office Assistant

Baltimore City Fire Department
Baltimore, Maryland
06.2018 - 08.2018
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Emergency Medical Technology

Baltimore City Community College
Baltimore, MD

Nursing

Coppin State University
Baltimore, MD

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06.2020

Skills

  • Warm and Friendly
  • Workflow Coordination
  • Cool Under Pressure
  • Staff Training
  • Materials Organization
  • Verbal and Written Communication
  • Data Entry
  • Multitasking and Prioritization
  • Microsoft Office
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • High Volume Dining
  • Efficient Service
  • Customer Relations

Timeline

Server

Mane Event
01.2022 - Current

Cashier

Home Goods
10.2021 - 12.2021

Server

Texas Roadhouse Restaurant
05.2021 - 10.2021

Office Assistant

Baltimore City Fire Department
06.2018 - 08.2018

Emergency Medical Technology

Baltimore City Community College

Nursing

Coppin State University

High School Diploma -

Baltimore Polytechnic Institute

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Cayla Mickles