Cayla Piech
REIDSVILLE,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Event Management Coordinator
24 Blackbirds Café And Market
01.2019 - Current
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Schedule and direct staff in daily work assignments to maximize productivity.
- Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
- Maintain regular contact with the management team to ensure that all aspects of events are handled by the appropriate department.
- Work closely with clients to create detailed contracts for all services rendered.
- Reviewing invoices to ensure financial status is up to date.
- Coordinated floor and table layouts, guest counts, and overall catering needs with event planners.
- In charge of 3-10 employees per shift.
- Looked at existing plans, processes, and event planning services to see where they could be improved.
- Inquired about the satisfaction of the guests, anticipated additional needs, and gladly fulfilled requests.
- Followed up with the event staff to confirm the schedule and logistics.
- Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety.
Server
24 Blackbirds Café And Market
08.2017 - Current
- Maintained resister payments and kept track of finances, including initial deposits, payments due, and balances.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Kept a high level of cleanliness and sanitation.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Kept an eye on guests for signs of intoxication and immediately alerted management.
- Planned ahead of time for large parties/reservations, anticipating the need for planning and staffing.
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
Event Management Assistant
Harvest Ridge Farms
10.2015 - Current
- Trained and supervised staff required for events.
- Greeted all arriving guests, explained all events, and coordinated payments with financial books.
- Solved maintenance, staffing, and outside vendor issues, improved operations, and provided excellent customer service.
- Responsible for employee pay out at end of daily shifts.
- Ensured safety of all guests and staff at each event station.
- Responsible for set up and operation of each station, as well as drove various forms of transportation.
- Organized overall flow of event stations to ensure customer satisfaction.
Education
Associate of Science -
Rockingham Community College
Wentworth, NC12.2022
High School Diploma -
Reidsville High School
Reidsville, NC06.2017
Skills
- Punctual and excellent attendance
- Multitasking and prioritization
- Computer application knowledge
- Strong communication skills
- Problem solving
- Organizational skills
- Courteous and professional demeanor
References
Kelsey Bowman
Staff Development Coordinator
Rockingham County DSS
(336)-552-7374
Former Colleague, Family
Megan McCollum
Secretary/ Bookkeeper
Wentworth Elementary School
(336)-613-2398
Former Colleague
Ashley Wilson
Catering Manager
24 Blackbirds Cafe and Market
(704)-962-9967
Current Colleague
Timeline
Event Management Coordinator
24 Blackbirds Café And Market
01.2019 - Current
Server
24 Blackbirds Café And Market
08.2017 - Current
Event Management Assistant
Harvest Ridge Farms
10.2015 - Current
Associate of Science -
Rockingham Community College
High School Diploma -
Reidsville High School
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