Melissa Montgomery
Everett,WA
Summary
Dynamic, positive, multi-tasker with a proven track record at Buzz-Engine Marketing Events, excelling in vendor relationship management, superb problem solving skills and clear communication. Expert in leveraging event logistics and client relations to exceed expectations, achieving significant improvements in event quality and customer satisfaction. Skilled in maketing, strategic planning and interpersonal engagement, driving successful outcomes and new business development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Event Management Coordinator
Buzz-Engine Marketing Events
06.2022 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
- Fostered positive relationships with key stakeholders, contributing to successful partnership development for future events.
- Leveraged strong interpersonal skills to build rapport with clients, consistently exceeding their expectations in executing successful events.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Resolved operational challenges swiftly, implementing creative solutions that minimized disruption or delay during events.
- Enhanced attendee experience by coordinating seamless event logistics and managing vendor relationships.
- Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Inspected event facilities to confirm conformance to customer requirements.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Brand Ambassador Team Lead
Contract Work
01.2008 - Current
- Led cross-functional teams in the planning, execution, and evaluation of large-scale events that generated significant media coverage and public interest.
- Established and maintained positive relationships with customers.
- Provided exceptional customer service to drive satisfaction.
- Boosted brand visibility through the organization and execution of attention-grabbing experiential marketing events.
- Worked with team to achieve sales goals for products.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Maintained accurate records of promotional events and customer interactions.
- Leveraged strong interpersonal skills when interacting with diverse audiences during promotional events or presentations about company products/services offerings.
- Streamlined event logistics, leading to an organized and efficient execution of promotional events.
- Cultivated a loyal consumer base by consistently delivering high-quality experiences that aligned with brand values.
- Implemented creative problem-solving techniques when faced with challenges or obstacles in promoting brand awareness or achieving other objectives.
Assistant Leasing Manager
Private Owner
01.2012 - 02.2016
- Built strong relationships with residents through excellent customer service and communication skills.
- Collected, completed, and processed lease applications.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Negotiated lease terms with potential tenants, securing favorable agreements for both parties.
- Conducted market research to remain competitive with local rental rates and amenities.
- Effectively resolved conflicts among residents or between residents and management, maintaining a harmonious living environment.
- Increased tenant satisfaction by addressing concerns promptly and efficiently.
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Managed property showings to prospective tenants, resulting in increased lease signings.
Education
Bachelor of Science - Interdisciplinary Degree, Minor in Communications
Eastern Washington University
Bellevue, WA06.2010
Skills
- Brand Promotion
- Time Management
- Events logistics management
- Workflow Management
- Sales expertise
- Event Planning
- New Business Development
- Vendor Relationship Management
- Clear Communication
- Client Relations
- Quality Assurance
- Event Marketing
Timeline
Event Management Coordinator
Buzz-Engine Marketing Events
06.2022 - Current
Assistant Leasing Manager
Private Owner
01.2012 - 02.2016
Brand Ambassador Team Lead
Contract Work
01.2008 - Current
Bachelor of Science - Interdisciplinary Degree, Minor in Communications
Eastern Washington University
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