Cayla Powell
Memphis,TN
Summary
Experienced with analyzing market trends and customer feedback to inform product development. Utilizes data-driven insights to optimize product features and performance. Strong understanding of cross-functional collaboration and agile methodologies.
Overview
5
5
years of professional experience
Work History
Product Specialist
Volvo of Memphis
09.2025 - Current
- Analyzed product performance metrics to identify improvement areas and enhance customer satisfaction.
- Implemented feedback mechanisms to gather user insights, driving continuous product enhancements.
- Coordinated with sales teams to develop effective marketing strategies that increased product visibility and engagement.
- Optimized inventory management, ensuring timely availability of products for customers.
- Prepared pricing agreements and contracts to close sales.
Customer Service Manager
225 Locksmith
06.2023 - Current
- Supervised and trained customer service representatives to ensure high-quality service delivery.
- Monitored daily operations, resolved escalated customer issues, and implemented effective problem-resolution strategies.
- Developed and enforced customer service policies, procedures, and performance standards.
Medical Assistant
Cordova Weight Loss Clinic
12.2021 - 05.2023
- Assisted providers with patient evaluations, weight-loss consultations, and treatment plans.
- Collected medical histories, medication lists, and lifestyle information to support individualized care.
- Administered injections, medications, and supplements as directed by the physician or nurse practitioner.
Marketing Intern
The Profit Link
05.2021 - 12.2021
- Assisted providers with patient evaluations, weight-loss consultations, and treatment plans.
- Collected medical histories, medication lists, and lifestyle information to support individualized care.
- Administered injections, medications, and supplements as directed by the physician or nurse practitioner.
Education
Bachelor of Business Administration -
University of Memphis
Memphis, TN12.2023
Skills
- Digital Marketing
- Content Creation
- Search Engine Optimization
- Analytics
- Brand Development
- Storytelling
- Market Research
- Competitor Analysis
- Campaign Management
- Handling High-Volume Inquiries
- Technical Support
- Troubleshooting
- Adaptability
- Patience
- Upselling
- Cross-Selling
Timeline
Product Specialist
Volvo of Memphis
09.2025 - Current
Customer Service Manager
225 Locksmith
06.2023 - Current
Medical Assistant
Cordova Weight Loss Clinic
12.2021 - 05.2023
Marketing Intern
The Profit Link
05.2021 - 12.2021
Bachelor of Business Administration -
University of Memphis