Cayla Rhodes
FinishLine
Fayetteville,WV
13
years of professional experience
Store Manager with a proven track record at FinishLine, excelling in customer service and team leadership. Enhanced store performance through strategic sales initiatives and effective training programs, resulting in increased customer satisfaction. Skilled in cash management and retail inventory, adept at resolving issues and fostering positive customer relations.
Work History
Store Manager
8 Years 4 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented sales strategies that increased store performance
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Cashier
4 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy and minimizing wait times.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained knowledge of product promotions to assist customers effectively.
- Trained new cashiers on register operations and customer service best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Sports Management
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership and coaching
Store merchandising
Cash management
Retail inventory management
Accomplishments
- Managed a store that exceeded company expectations in every category.
- Exceeded monthly store sales goals
- Recruited successful new managers within one year.
- Recruited to bigger store to help turn it around
Timeline
Store Manager
FinishLine
04.2018 - CurrentRead More
Customer Service Cashier
Walmart
05.2013 - 07.2017Read More
Alderson Broaddus University
Bachelor of Science from Sports Management
Read More