Cayla Valentine
Minneapolis,MN
Summary
Ability to work with cross-functional teams, departments and stakeholders to uphold company services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Believes in dedicating work ethic to building stronger relationships between communities and services for those communities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Advisor
Coloplast
01.2021 - Current
- Processed data necessary to establish and maintain consumer records, services and files, keeping records for efficient cross-team reference and collaboration.
- Collaborated with Sales Representatives, Medical Supplier Representatives, RN's, MA's, Dr's, and colleagues to deliver education and resources to consumers new to using their medical devices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Clinic Care Guide
Health East Midway Clinic - Now Fairview System
06.2017 - 11.2017
- Assisted patients and families in developing problem-solving and coping skills by providing counseling and referring to appropriate program and community agencies.
- Collaborated with RN's, MA's, Dr's, Social Workers, Financial Resource Guide, and community partners to deliver effective treatment and case collaboration.
- Built solid and trusting rapport with patients and families, fostering trust and communication to meet case needs.
Bartender/Server
Multiple Restaurants
06.2008 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized team and management collaborations while staying organized during high-volume services
Education
Bachelor of Arts - Communications
University of Minnesota
Minneapolis, MN08.2014
Skills
- Verbal and Written Communication
- New Product Information
- Case Management
- Database Coordination
- Time Management
- Organizational Skills
- Problem Resolution
Certification
- Data Analytics and Visualization Bootcamp, University of MN - Begins March 2023
Timeline
Care Advisor
Coloplast
01.2021 - Current
Clinic Care Guide
Health East Midway Clinic - Now Fairview System
06.2017 - 11.2017
Bartender/Server
Multiple Restaurants
06.2008 - 03.2020
Bachelor of Arts - Communications
University of Minnesota
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