Cayleigh Hempel
Odessa,TX
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Odessa, TX
06.2022 - Current
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the store and implemented necessary changes.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints in a timely manner.
- Resolved conflicts between staff members in a timely manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Developed strategies for improving operational efficiency and customer service levels.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Education
High School Diploma -
C E Ellison High School
Killeen, TX05-2023
Skills
- Customer-Oriented
- Inventory Management
- Employee Training
- Staff Motivation
- Staff Management
Timeline
Shift Supervisor
Starbucks
06.2022 - Current
High School Diploma -
C E Ellison High School
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