Cayleigh Nel
Edmonton
Summary
Customer-focused service professional with 8+ years of experience providing excellent customer service in high-volume, public-facing environments. Skilled in front-counter support, cash handling, phone and in-person communication, and supporting daily operations with efficiency and courtesy. Known for interacting effectively with diverse community members, maintaining organized workflows, and delivering service in a respectful, inclusive, and service-minded manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn and Conference Center
Edmonton, AB
06.2026 - 2026
- Greeted and welcomed guests, ensuring positive first impressions and enhancing customer experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated guest check-in and check-out processes, maintaining accuracy in reservations.
- Assisted in resolving guest inquiries and complaints, improving overall satisfaction ratings.
- Maintained cleanliness and organization of front desk area, contributing to overall hotel appearance.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Processed payments and maintained accurate financial records, ensuring compliance with hotel policies.
- Provided information on local attractions and services, enhancing guests' stay experience through knowledgeable recommendations.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Hostess, Expeditor, Server
Boston Pizza
Edmonton, AB
03.2025 - 10.2025
- Served as the first point of contact for guests, providing front-counter and in-person customer service.
- Managed floor plans and controlled guest flow to ensure efficient seating.
- Handled phone calls, reservations, take-out orders, and customer inquiries with professionalism and courtesy.
- Processed cash, debit, and credit transactions; managed payments and ensured accurate cash handling.
- Resolved customer concerns calmly and effectively.
- Demonstrated strong time management and teamwork skills in a fast-paced environment.
- Maintained the cleanliness of service areas to ensure a safe and welcoming environment for all guests.
- Supported daily operations by coordinating order flow between front-of-house and back-of-house teams.
- Consistently ensured customer satisfaction while supporting operational efficiency.
Respite and Childcare Provider
Edmonton, AB
01.2016 - 01.2024
- Provided short-term and recurring child care and respite support for numerous families over an eight-year period.
- Cared for children ranging from infancy to school age, including children with diverse needs and disabilities.
- Supported families during mornings, afternoons, evenings, and overnight care as needed.
- Assisted with daily routines including meals, hygiene, bedtime, mobility support, and homework.
- Maintained safe, structured, and nurturing environments tailored to each child's needs.
- Communicated effectively with parents and caregivers to ensure continuity of care.
- Multiple Families / Contract & On-Call
Hostess
Pampa Brazilian Steakhouse
Edmonton, AB
11.2021 - 09.2022
- Served as a warm and welcoming first point of contact for guests.
- Managed reservations and walk-ins while maintaining smooth guest flow.
- Executed and adjusted floor plans to support efficient seating and optimal guest experiences.
- Processed payments and handled cash, debit, and credit transactions accurately.
- Opened and closed the restaurant, supporting daily operational procedures and end-of-day tasks.
- Maintained cleanliness of public areas, dining spaces, and washrooms.
- Worked collaboratively with team members to support overall service standards and operational needs.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB04-2024
High School Diploma - undefined
Dr. Anne Anderson High School
Edmonton, AB06-2023
Skills
- Excellent customer service in public-facing environments
- Cash handling and payments
- In-person and telephone communication
- Interacting with diverse community members (Children, Seniors, and persons with disabilities)
- Conflict resolution and calm problem-solving
- Operations support and guest flow management
- Time management
- Ability to follow written and verbal instructions
- Team collaboration in fast-paced environments
- Commitment to respectful, inclusive, and service-minded customer interactions
- Attention to detail
Certification
- ProServe Liquor Staff Training AGLC
- Red Cross First Aid & Babysitters safety certification
Timeline
Front Desk Receptionist
Holiday Inn and Conference Center
06.2026 - 2026
Hostess, Expeditor, Server
Boston Pizza
03.2025 - 10.2025
Hostess
Pampa Brazilian Steakhouse
11.2021 - 09.2022
Respite and Childcare Provider
01.2016 - 01.2024
High School Diploma - undefined
Dr. Anne Anderson High School
Bachelor of Arts - Psychology
University of Alberta