Cayleigh Potts
Columbus,OH
Summary
Friendly customer service representative committed to providing high-quality service and developing customer relationships.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Dunkin donuts
Columbus Ohio
02.2024 - 01.2025
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Completed daily quality assurance duties to provide feedback for improvements.
Warehouse Worker
Jimmy John's
Columbus , Ohio
02.2023 - 01.2024
- Maintained accurate inventory records using computerized tracking systems.
- Processed returns of defective merchandise as required.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Certification Manager
Five Guys
Columbus Ohio , Ohio
01.2021 - 01.2023
- Created detailed documentation outlining processes used by internal departments when handling certifications.
- Managed multiple projects simultaneously while ensuring that deadlines were met according to schedule.
- Drafted reports summarizing findings from audit results and presented them to senior management for review.
- Organized training sessions on best practices related to obtaining, maintaining, and renewing certifications.
- Worked with external audit professionals and prepared documentation of process evaluations.
Education
High School Diploma -
Focus Learning Academy
Columbus Ohio , Ohio05-2017
Skills
- Mentoring
- Coaching
- Staff training
- Problem-solving
- Process improvement
- Documentation and reporting
- Daily workflow improvement
Languages
English
Professional
Certification
- Servsafe
Accomplishments
- test test completion on food safety and audit
Affiliations
•very outgoing •optimistic •polite
Andrea Leigh
- Leader ship
- Management
- Servsafe
References
References available upon request.
Timeline
Team Leader
Dunkin donuts
02.2024 - 01.2025
Warehouse Worker
Jimmy John's
02.2023 - 01.2024
Certification Manager
Five Guys
01.2021 - 01.2023
High School Diploma -
Focus Learning Academy