Caylie Kosanke
Iowa City,IA
Summary
Reliable professional with experience in community management and customer service. Recognized for strong teamwork and adaptability, contributing to positive environments and customer satisfaction. Eager to leverage skills in fostering relationships and enhancing engagement.
Overview
6
6
years of professional experience
Work History
Community Assistant
Tailwind Group
Iowa City, IA
07.2023 - Current
- Facilitated community engagement initiatives to strengthen resident relationships and foster inclusivity.
- Coordinated events and activities, enhancing participation and promoting a vibrant community atmosphere.
- Managed communication channels, ensuring timely dissemination of information to residents and stakeholders.
- Assisted in conflict resolution, providing support to residents and maintaining a positive living environment.
- Trained new staff on community policies and procedures, ensuring consistency in operations and support standards.
- Collaborated with local organizations to create partnerships that expanded community offerings and resources available to residents.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
Barista
HyVee Foods
Iowa City, IA
01.2020 - Current
- Prepared high-quality beverages according to standard recipes, ensuring consistency and customer satisfaction.
- Operated espresso machines and blenders efficiently while maintaining cleanliness and organization of workstations.
- Assisted customers in selecting products, providing recommendations based on preferences and dietary needs.
- Trained new staff on beverage preparation techniques and customer service standards to enhance team performance.
- Implemented inventory management practices to track product usage and minimize waste effectively.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Developed positive relationships with regular customers, fostering loyalty through personalized service experiences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Business
University of Iowa
Iowa City, IA05-2027
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Relationship building
- Microsoft office
- Task prioritization
- Professionalism
Timeline
Community Assistant
Tailwind Group
07.2023 - Current
Barista
HyVee Foods
01.2020 - Current
Business
University of Iowa