Leca Washington
Dallas,TX
Summary
Dynamic Community Assistant with a proven track record in enhancing resident satisfaction through effective communication and problem-solving. Skilled in coordinating community initiatives and fostering strong relationships.
Overview
19
19
years of professional experience
Work History
Community Assistant
Regus Management Group
Dallas, TX
02.2019 - Current
- Coordinated resident engagement initiatives to enhance community interaction and satisfaction.
- Managed communication channels, ensuring timely dissemination of important information to tenants .
- Maintained accurate records of all communication with tenants regarding policy enforcement or incident reports.
- Managed tenant communications through newsletters and digital platforms, fostering a sense of community.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
Customer Support Specialist
FedEx
Lewisville, TX
08.2017 - Current
- Processed and submitted invoices for accuracy and compliance with company policies.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
Security Site Supervisor
Guard Texas
Dallas
03.2007 - 02.2017
- Supervised daily security operations, ensuring safety protocols were consistently followed.
- Trained and mentored junior security staff, enhancing team performance and efficiency.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Developed and enforced standard operating procedures for emergency response situations.
- Collaborated with local law enforcement to address security concerns and improve community relations.
- Analyzed incident reports to identify trends and recommend preventative strategies.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
Education
High School Diploma -
Bryan Adams
Dallas, TXSkills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Verbal and written communication
Bravo
I have serval Bravo award for Team work, Accuracy , Billing quota
Timeline
Community Assistant
Regus Management Group
02.2019 - Current
Customer Support Specialist
FedEx
08.2017 - Current
Security Site Supervisor
Guard Texas
03.2007 - 02.2017
High School Diploma -
Bryan Adams