Caylin Dudgeon
Port Charlotte
Summary
Detail-oriented administrative professional with a proven ability to provide support for all level staff members. Strong multitasking and critical thinking skills ensure efficient operations and effective client and interpersonal communication.
Overview
7
7
years of professional experience
Work History
Service Dispatcher
Grande Aire Services
Boca Grande, FL
10.2025 - Current
- Managed scheduling using dispatch software, optimizing routes for efficiency and response time.
- Documented service requests accurately in the system, maintaining clear records for future reference.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
- Developed strong relationships with clients and technicians to foster a positive work environment.
Lead Scheduling Specialist
Edmonson Electric
North Port, FL
08.2024 - 10.2025
- Coordinated scheduling for field technicians to optimize daily operations and enhance service delivery
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Established rapport with callers to build loyalty and support retention goals.
- Organized, maintained and updated information in CRM system
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Lead Ophthalmic Assistant
Abell Eyes
Campbellsville, KY
12.2018 - 05.2024
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
Education
High School Diploma -
West Hall High School
Oakwood, GaSkills
- Strong multitasking
- Detail-oriented
- Excellent verbal and written communication
- Critical thinking
- Data entry
- Self motivation
- Computer proficiency
- Typing: 60 WPM with 98% accuracy
Timeline
Service Dispatcher
Grande Aire Services
10.2025 - Current
Lead Scheduling Specialist
Edmonson Electric
08.2024 - 10.2025
Lead Ophthalmic Assistant
Abell Eyes
12.2018 - 05.2024
High School Diploma -
West Hall High School