
Dynamic content creator and co-founder of Agape Content, specializing in high-quality wedding media. Proven ability to enhance customer experiences at Benedetto Gelato through exceptional service and team leadership. Skilled in content creation and communication, consistently delivering engaging visuals while fostering collaboration and organization within teams.
•Deliver exceptional customer service by warmly greeting guests, answering
questions, and creating a welcoming experience
•Prepare and serve high-quality gelato, lattes, espresso shots, and affogatos
with consistency and care
•Lead shifts by ensuring smooth store operations, managing workflow, and
supporting team members
•Maintain cleanliness and organization of all workstations, dining areas, and
equipment to uphold health and safety standards
•Handle opening and closing procedures, stock inventory, and assist with
training new staff as needed
• Efficiently handle transactions and ensure customer satisfaction by
maintaining a positive attitude and swiftly resolving issues.
• Accurately process payments and manage cash register operations.
• Assist in training new staff, fostering a supportive environment that
encourages growth and
teamwork.
• Implemented efficient inventory management techniques, reducing stock
discrepancies and
ensuring product availability for customers.
• Mentored new team members, sharing knowledge and best practices to
promote a culture of
continuous improvement.
• Maintained a clean and orderly workspace not only at the register, but also
out on the floor.
Team player
Customer service
Communication
Organization
Problem-solving
Cash handling
Food handling & coffee
experience
content creation