
Dynamic sales and technical support professional with expertise in customer relationship management and inventory management. At American Sales and Service, boosted client retention by enhancing product knowledge and delivering expert installation services. Proven ability to multitask and lead teams, ensuring high customer satisfaction and operational efficiency. Skilled in troubleshooting and quality control.
Achieved high customer satisfaction through effective sales and technical support for commercial pressure washers. Delivered expert installation and maintenance services, resulting in increased client retention. Enhanced product knowledge to drive sales growth and improve service quality.
Spearheaded all ordering processes for entire store, ensuring optimal inventory management.
Assisted customers in-person and via phone by identifying and sourcing over-the-counter parts.
Oversaw cashiers' operations, ensuring accurate handling of funds during morning shifts.
Customer relationship management
Technical support
Sales strategy development
Product installation
Inventory management
Parts sourcing
Cash handling
Team leadership
Client retention strategies
Equipment maintenance
Customer service excellence
Customer service
Attention to detail
Works Well Under Pressure
Multitasking and organization
Power Tools and Equipment
Written/Verbal communication
Troubleshooting
Installation and repair
Maintenance and repairs
Quality control
Customer interaction
Heavy lifting
Deadline oriented
Team Training
Safety Equipment