Adaptable and organized professional with experience in fulfillment and administrative roles. Demonstrated ability to support team collaboration and enhance operational efficiency. Committed to maintaining high standards of customer service and continuous learning.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
JCPenney
Tyler, TX
11.2025 - Current
Coordinated order processing, prioritizing efficiency in packing and shipping operations.
Monitored quality control processes to maintain high standards for customer satisfaction.
Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Streamlined order processing by implementing efficient picking and packing techniques.
Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Secretary
Serenity Professional Services & Crematory
Tyler, TX
09.2024 - Current
Processed client documents and ensured compliance with legal requirements and policies.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Entered data into system and updated customer contacts with information to keep records current.
Maintained accurate records using office management software to streamline administrative tasks.
Shift Leader
Pizza Hut
Longview, TX
09.2021 - 09.2024
Supervised daily operations to ensure efficient service delivery and customer satisfaction.
Trained and mentored team members on menu offerings and operational procedures.
Managed inventory levels, reducing waste through effective stock rotation practices.
Coordinated shift schedules to optimize labor efficiency during peak hours.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.