Caysie Tom

• Implemented traffic flow strategies to maintain a secure environment for personnel and vehicles during construction activities.
• Monitored site conditions and reported hazards to uphold safety standards and operational effectiveness.
• Developed and delivered comprehensive training programs for new flaggers to ensure adherence to safety protocols and effective signaling practices.
• Worked alongside project managers to create tailored traffic control strategies that enhance site safety.

•Assessed adjustments made to ensure resolution of customer problems and enhance satisfaction.

•Tracked and organized details of customer inquiries, complaints, and comments, ensuring accurate records of actions taken for future reference.

•Analyzed assistance requests and delivered precise information to effectively address issues and inquiries.

•Resolved customer issues and complaints to enhance overall satisfaction and loyalty.

•Guided new associates through store programs and policies to ensure compliance and operational efficiency.

•Achieved high levels of customer satisfaction through proactive and effective support.

•Collaborated with suppliers to ensure timely receipt of product pricing and effective stock replenishment.

•Managed processing of refunds and exchanges, maintaining adherence to store policy standards.

•Assisted in escalating customer complaints to management according to established protocols. •Welcomed guests entering and exiting the store, addressing inquiries and guiding them to product locations or store departments.

•Organized workload effectively by prioritizing tasks and managing multiple responsibilities simultaneously.

•Made sound decisions in high-pressure situations.

•Facilitated communication between customers and supervisors by delivering critical insights on customer complaints.

•Demonstrated calmness and professionalism to effectively manage challenging customer interactions.