Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarah Newland

Zanesville,Ohio

Summary

Dynamic Assistant Manager at Grifols Biomat USA with proven expertise in operations management and team leadership. Successfully enhanced center efficiency through strategic planning and effective staff training. Well versed in problem-solving skills and commitment to workplace safety, fostering a positive environment that drives performance and meets quality goals. Proven track record in driving results and ensuring team collaboration. Skilled in adapting to dynamic environments fostering reliability and effective communication while delivering high-quality outcomes.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Manager

Grifols Biomat USA
09.2022 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Maintain a clean, safe, and organized store environment to enhance the donor experience.
  • Develop strong working relationships with staff, fostering a positive work environment.
  • Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervises the implementation of improvements. Makes critical decisions for the modifications of action plans.
  • Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
  • Budget preparation and oversee facility to achieve production targets and quality goals at the agreed-upon cost structure.

Area Supervisor

Kohls Department Store
08.2009 - 09.2022
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations in the area to ensure adherence to company policies and procedures.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shift Manager

Pizza Hut
05.2004 - 07.2008
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

General Production Worker

AOT Research Inc.
2003 - 05.2004
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
  • Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
  • Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Ensured timely completion of orders by effectively managing workload distribution among team members as needed.
  • Supported inventory management by accurately tracking materials and ensuring availability for upcoming production runs.
  • Participated in cross-functional projects outside of core job responsibilities when requested, contributing to overall company success.
  • Assisted in developing new operational procedures, increasing overall effectiveness of the production line workforce.

Education

No Degree - Psychology

Ohio University Zanesville
Zanesville, OH

High School Diploma -

Homeschool
Zanesville, OH
05-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Staff development
  • Strategic planning
  • Policy enforcement
  • Orientation and training
  • Budgeting and finance
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Inventory management
  • Marketing
  • Team motivation techniques
  • Reporting and documenting
  • Computer skills

Certification

  • Certified Machine Tech.
  • Leadership Foundations Certificate
  • CPR Certificate


Languages

English
Native or Bilingual

Timeline

Assistant Manager

Grifols Biomat USA
09.2022 - Current

Area Supervisor

Kohls Department Store
08.2009 - 09.2022

Shift Manager

Pizza Hut
05.2004 - 07.2008

General Production Worker

AOT Research Inc.
2003 - 05.2004

No Degree - Psychology

Ohio University Zanesville

High School Diploma -

Homeschool

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