Caytlynn McCaleb
Billing & Payroll Manager
Aurora,CO
Summary
Hardworking operations management specialist experienced in improving workflows, allocating resources and leading teams. Brings skills in communication and problem-solving. Looking to put knowledge and abilities to good use in challenging position with room for growth focused on continuous optimization.
Overview
9
9
years of professional experience
Work History
Billing and Payroll Manager
Alternative Choice Home Care Nursing
Aurora , Colorado
05.2019 - Current
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 200 employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
- Calculated deductions and processed payroll for employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed billing problems, researched issues and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Medical Billing and Collections Specialist
Pacific Medical Data Solutions
Greenwood Village , Colorado
09.2017 - 05.2019
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Managed invoicing and payment processing operations.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Reconciled past due accounts achieving 65% reduction in outstanding invoices
Medical Customer Service Associate
Kaiser Permanente
Aurora , Colorado
02.2013 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating
Skills
- Resolving Discrepancies
- Employee Training Oversight
- New Hire Processing
- Biweekly Payroll Management
- Accounts Payable and Accounts Receivable
- Problem Anticipation and Resolution
- Office Supplies and Inventory
- AR Aging Reports
- Intuit QuickBooks
- Office Health Records Preparation
- Insurance Billing
- Diagnostic Codes
Timeline
Billing and Payroll Manager
Alternative Choice Home Care Nursing
05.2019 - Current
Medical Billing and Collections Specialist
Pacific Medical Data Solutions
09.2017 - 05.2019
Medical Customer Service Associate
Kaiser Permanente
02.2013 - 08.2017
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