Cayton Thompson
Midwest City,OK
Summary
Dedicated workplace leader with a strong work ethic and positive attitude. Experienced at multi-tasking, working autonomously or on a team. Analytical decision maker/problem solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Summit IT Solutions
Edmond, OK
03.2025 - Current
- Diagnosed and resolved user problems via phone, email, and in-person interactions.
- Installed and configured operating systems and software applications for users.
- Maintained accurate documentation of support requests and resolutions in ticketing system.
Assistant General Manager
Stoneyard Climbing
Norman
12.2019 - 03.2025
- Assisted in the day-to-day operation of the business.
- Created procedures for maintaining high levels of customer service, cleaning, and maintenance of the facility and equipment.
- Achieved a high retention rate.
Restaurant Manager
Syrup
Norman
01.2019 - 12.2019
- Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback quickly and diligently.
- Negotiated contracts with vendors, ensuring timely deliveries.
- Sanitized the barista equipment daily.
Education
Associate's - Science
Oklahoma City Community College
Oklahoma City05.2019
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Computer Skills
Certification
- Comptia IT Fundamentals
- Comptia A+
Timeline
Help Desk Technician
Summit IT Solutions
03.2025 - Current
Assistant General Manager
Stoneyard Climbing
12.2019 - 03.2025
Restaurant Manager
Syrup
01.2019 - 12.2019
Associate's - Science
Oklahoma City Community College
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