Cayton Thompson

Midwest City,OK

Summary

Dedicated workplace leader with a strong work ethic and positive attitude. Experienced at multi-tasking, working autonomously or on a team. Analytical decision maker/problem solver.

Overview

years of professional experience

Certification

Work History

Help Desk Technician

Summit IT Solutions

Edmond, OK

03.2025 - Current

Diagnosed and resolved user problems via phone, email, and in-person interactions.
Installed and configured operating systems and software applications for users.
Maintained accurate documentation of support requests and resolutions in ticketing system.

Assistant General Manager

Stoneyard Climbing

Norman

12.2019 - 03.2025

Assisted in the day-to-day operation of the business.
Created procedures for maintaining high levels of customer service, cleaning, and maintenance of the facility and equipment.
Achieved a high retention rate.

Restaurant Manager

Syrup

Norman

01.2019 - 12.2019

Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback quickly and diligently.
Negotiated contracts with vendors, ensuring timely deliveries.
Sanitized the barista equipment daily.

Education

Associate's - Science

Oklahoma City Community College

Oklahoma City

05.2019

Skills

Ability to Work Under Pressure
Effective Time Management
Ability to Work in a Team

Communication Skills
Customer Service
Computer Skills