Carter Billington

Ames,IA

Summary

Dedicated Physical Therapy student at Iowa State University with experience in team leadership and customer service at Panera Bread and Walmart. Seeking to leverage strong customer service and teamwork skills as a Physical Therapy Aide at Health, fostering patient care and rehabilitation.

Overview

years of professional experience

Work History

Team Lead

Panera Bread

08.2024 - 05.2025

Shift Management: I remained responsible for helping the primary manager with effective opening, mid, or closing shifts. Ensure the cafe operates efficiently, hits speed-of-service targets, and maintains high order accuracy.
Team Leadership: I coached, motivated, and trained staff members. Acted as one of the primary trainers on the floor and helped staff develop their service and production skills.
Guest Experience: I ensured every customer felt delighted by the quality of the food, service, and cafe cleanliness. As well as addressing customer concerns and building loyal, engaging relationships.
Quality & Safety: Maintain strict food safety, sanitation, and health guidelines. Ensure proper food rotation and correct portioning.
Culture: Foster a culture of warmth, belonging, growth, and trust in alignment with Panera’s guiding values.

Associate

Walmart

08.2022 - 04.2023

While working at Walmart, I held two separate positions: Front End Associate and Online Grocery Associate. While working these positions, I achieved many things.
Cashiering & Checkout: Scanning items, handling cash and card payments, bagging groceries, and monitoring self-checkout lanes to assist with issues like item mis-scans or payment errors.
Customer Service: Processing refunds and exchanges, answering store questions, and providing friendly customer service in line with Walmart’s service standards. Communicating with customers to ensure order satisfaction, whether in person or over the phone.
Store Maintenance & Compliance: Ensuring their register area remains clean, stocking supplies like shopping bags, checking IDs for age-restricted purchases, and helping clear carts or stray items when needed.
Managed inventory restocking by tracking shelf levels and coordinating with team members to maintain product availability and support sales operations.
Picking Orders: Using a handheld device, associates navigate the store to locate items, pack them into totes, and find appropriate substitutions if an item goes out of stock.
Dispensing Orders: Taking prepared orders to the designated pickup area, loading groceries directly into the customer’s vehicle, and processing any necessary payments.
Physical Demands: Walking several miles per shift, bending, and regularly lifting items up to 40 lbs.

Education

High School Diploma - Minor in N/A

Indianola High School

Indianola, Iowa

01-2025

Skills

Good with technology:

Certified in Microsoft Office
Able to diagnose and fix certain computers
Able to learn new systems quickly and adapt

Customer Service:

Able to keep a constructive conversation both face-to-face and over the phone with customers / patients
Experience working over the phone with third party companies to satisfy customer needs

Teamwork:

Works great with a group
Experience working directly under a manager (good assistance)

Experience working as an assistant:

Maintaining and cleaning equipment
Managing inventory
Organizing filing systems / paperwork

Timeline