Robert Blakesley
Haverhill,MA
Summary
Experienced UX Writer with expertise in creating user-centric content. Proven ability to simplify complex workflows and develop solutions that enhance user engagement and satisfaction. Professional wordsmith dedicated to crafting user-friendly, jargon-free content that helps people accomplish their tasks with ease. Driven by a goal to create clear, actionable messaging and UI copy that drives understanding and empowers users to take action with confidence.
Overview
26
26
years of professional experience
Work History
Principal UX Writer
DELL TECHNOLOGIES
12.2021 - 11.2024
- Translated technical concepts into user-friendly language, driving a seamless user experience that led to increased adoption of self-service configurations
- Partnered with design, product managers, and engineering teams to deliver scalable, intuitive interface copy and in-product messaging to ensure cohesive end-to-end experiences
- Enhanced usability for large-scale data management tools, tailoring content to the needs of enterprise clients
Senior Copywriter, UX
CONSTANT CONTACT
06.2010 - 11.2021
- Wrote and refined transactional and instructional copy, including tooltips, error messages, buttons, and menus to improve system navigation and task completion for users
- Partnered with UX research, design, product managers, and development to design content that worked seamlessly across multiple digital devices
- Maintained and updated the Editorial Style Guide to ensure voice and tone consistency throughout the user interface
eLearning Specialist
CONSTANT CONTACT
03.2007 - 05.2010
- Created tutorial storyboards and wrote scripts using MS Word and TechSmith Snagit
- Developed tutorials and voiceovers with Adobe Captivate and Soundbooth
Sr Instructional Designer
CONNECTION
04.2003 - 02.2007
- Managed a company-wide training program to onboard new sales account managers
- Evaluated and measured the ongoing success of training programs
- Led the instructional design process from needs analysis through implementation and evaluation
- Built relationships with internal business owners and subject matter experts to design performance solutions
- Designed technical and non-technical courses and blended learning solutions for diverse participants
- Conducted 'train-the-trainer' and pilot sessions
- Coordinated training materials for multi-location trainers
Training Specialist
CONNECTION
08.2000 - 03.2003
- Conducted classroom training on sales techniques and software systems for new account managers
- Managed trainee schedules and maintained training records
- Provided software training and rollout support to existing account managers
Training Manager
NEWMARKET INTERNATIONAL
11.1999 - 06.2000
- Delivered on-site software training for sales and catering professionals
- Evaluated database integrity to maintain quality standards
- Provided phone support to existing customers during non-travel periods
Project Analyst
CYNTERGY CORPORATION
11.1998 - 10.1999
- Consulted with hotel management to assess training needs prior to software conversions
- Conducted on-site software training and hardware installations for hotel managers and owners
- Provided post-conversion support to ensure seamless transitions
Education
Business Administration and Management -
CAMBRIDGE COLLEGE
Cambridge, MAHospitality Administration and Management -
UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TXSkills
- User Experience (UX)
- Usability Testing
- Information Design
- Content Management
- Technical Writing
- Information Architecture
- Interaction Design
- Training
- UX Content Strategy
- Instructional Design
- Cross-Functional Collaboration
Timeline
Principal UX Writer
DELL TECHNOLOGIES
12.2021 - 11.2024
Senior Copywriter, UX
CONSTANT CONTACT
06.2010 - 11.2021
eLearning Specialist
CONSTANT CONTACT
03.2007 - 05.2010
Sr Instructional Designer
CONNECTION
04.2003 - 02.2007
Training Specialist
CONNECTION
08.2000 - 03.2003
Training Manager
NEWMARKET INTERNATIONAL
11.1999 - 06.2000
Project Analyst
CYNTERGY CORPORATION
11.1998 - 10.1999
Business Administration and Management -
CAMBRIDGE COLLEGE
Hospitality Administration and Management -
UNIVERSITY OF TEXAS AT SAN ANTONIO
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