Laken Chain
Chillicothe
Summary
Compassionate and dedicated Nurse Navigator with over 10 years of experience in guiding patients through complex healthcare systems, ensuring comprehensive, coordinated, and compassionate care. Skilled in patient advocacy, care coordination, and providing emotional support throughout treatment journeys, particularly for patients with chronic illnesses or undergoing cancer treatment. Adept at fostering collaborative relationships with multidisciplinary healthcare teams to optimize patient outcomes, while navigating insurance challenges, scheduling, and facilitating access to resources. Known for a patient-centered approach, strong communication skills, and the ability to simplify complex medical information for diverse populations. Committed to empowering patients with the knowledge and support they need to make informed decisions and achieve the best possible healthcare outcomes.
Overview
21
21
years of professional experience
Work History
Registered Nurse
Adena Health System
09.2017 - Current
- Helps coordinate various aspects of care between the oncology team, including doctors, radiologists, surgeons, and other specialists. I ensure the patient receives timely treatments and necessary tests.
- Offers emotional support to patients and their families, helping them cope with the stress and anxiety of a cancer diagnosis. I am a point of contact for any emotional or psychological concerns, offering resources like counseling or support groups.
- Identifies and addresses any potential barriers patients face, such as financial issues, transportation, or difficulty accessing treatments. I assist in connecting patients with financial aid programs or services that provide transportation.
- Follows up with patients after treatment, making sure they understand post-treatment care instructions, and ensuring they attend follow-up appointments. This continuous care helps in monitoring recovery and early detection of any recurrence.
- Advocates for the patient's needs, ensuring they are informed about their options and can make decisions that are in their best interest. They may assist in facilitating communication between the patient and the healthcare team.
- Ensuring that patients follow their treatment regimen is key to successful cancer management. Nurse navigators help patients manage medication schedules, follow-up appointments, and any lifestyle adjustments required.
- Educates patients and caregivers of symptom management, care instructions, safe medication use and disease management
- Directly observes and documents anaphylaxis following immunotherapy
- Mixes immunotherapy vials
- Administers immunotherapy and biologics
- Completes Prior Authorization for biologics and SCIG/IVIG
- Reviews policies and procedures and updates accordingly
- Provides education and training to current and new staff
- Orders Allergens, Clinic administered medications and supplies
- Collaborates with leadership to devise initiatives for improving patient safety, caregiver satisfaction, retention and morale
- Conducts Huddles
- Provides exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Epic and Rosch superuser
Registered Nurse-ICU
Berger Health System
12.2016 - 08.2017
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Collaborated with physicians and other multi-disciplinary teams to plan for discharge and provide patient resources
- Observed patients' vital signs and administered physician-prescribed medications and treatments
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated family members and caregivers on patient care instructions
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery
Licensed Practical Nurse
Chillicothe VA Medical Center
09.2013 - 12.2016
Certified Pharmacy Technician
Bartley's Discount Pharmacy
08.2004 - 09.2014
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Delivered emotional support to patients and families during challenging times
- Completed patient count per facility policy
- Conducted classes focusing on psychosocial well-being
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Reviewed and verified customer information and insurance provider information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Counted, measured and compounded medications following standard procedures
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Stocked, labeled, and inventoried medication to keep accurate records
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
Education
Associate of Applied Science - Nursing
Ohio University
Chillicothe, OH07.2016
Practical Nursing - undefined
Pike County Career Technology Center
Piketon, OH07.2013
High School Diploma - undefined
Waverly High School
Waverly, OH05.2007
Skills
- Care Planning and Coordination
- Patient Advocacy
- Clear Communication
- Multidisciplinary Collaboration
- Navigating Insurance and Resources
- Understands Care Pathways
- Critical Care
- Nursing staff leadership
- Clinical judgment
- Team Coordination
- Patient education and counseling
- Strong Clinical Judgment
License Number
RN.432293
Timeline
Registered Nurse
Adena Health System
09.2017 - Current
Registered Nurse-ICU
Berger Health System
12.2016 - 08.2017
Licensed Practical Nurse
Chillicothe VA Medical Center
09.2013 - 12.2016
Certified Pharmacy Technician
Bartley's Discount Pharmacy
08.2004 - 09.2014
Practical Nursing - undefined
Pike County Career Technology Center
High School Diploma - undefined
Waverly High School
Associate of Applied Science - Nursing
Ohio University
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