Erin Schlake
Queen Creek
Summary
Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, negotiation, and delivering client-focused solutions.
Overview
14
14
years of professional experience
Work History
Client Manager
Fusion Medical
Omaha, Nebraska (Remote)
07.2021 - Current
- Manage client accounts remotely to ensure satisfaction and retention
- Act as liaison between clients and internal teams using virtual communication tools
- Develop customized solutions to meet client and business needs
- Monitor account performance and proactively identify improvement opportunities
- Maintain strong client relationships through consistent virtual engagement and follow-up
- Remote
Care Manager
Key Home Care (formally Home Care Assistance)
Omaha, Nebraska
03.2018 - 07.2021
- Coordinated care plans with healthcare providers and families to support client well-being.
- Conducted client assessments to identify needs and preferences
- Developed individualized support strategies
- Maintained communication with families and providers
- Worked with Long Term Care Insurance Providers
Client Manager and Coordinator
Visiting Nurses Association
Omaha, Nebraska
11.2011 - 01.2018
- Managed client relationships to ensure satisfaction and retention
- Coordinated care plans with providers and families
- Facilitated communication between clients, staff, and departments
- Oversaw scheduling to ensure proper staffing coverage
- Improved workflow efficiency across departments
Education
LPN Licensed Practical Nursing - Licensed Practical Nursing
Kaplan University
Lincoln, NE03-2008
Associates Degree Nursing - Associates Degree Nursing
Southeast Community College
Lincoln, NEBachelor of Science - Elementary Education
Peru State College
Peru, NE03-2006
Skills
- Client Account Management
- Strategic Problem Solving
- Needs Assessment
- Care Planning Coordination
- Solution Development
- Cross-Functional Communication
- Remote Collaboration
- Virtual Client Support
- Scheduling & Staffing Coordination
- Process Improvement
- Conflict Resolution
- Time Management & Prioritization
Timeline
Client Manager
Fusion Medical
07.2021 - Current
Care Manager
Key Home Care (formally Home Care Assistance)
03.2018 - 07.2021
Client Manager and Coordinator
Visiting Nurses Association
11.2011 - 01.2018
LPN Licensed Practical Nursing - Licensed Practical Nursing
Kaplan University
Associates Degree Nursing - Associates Degree Nursing
Southeast Community College
Bachelor of Science - Elementary Education
Peru State College