Jennifer Shurbet
Birmingham,AL
Summary
Results-focused cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Designer
Home Depot
08.2021 - 01.2024
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
Cosmetologist
Dragonfly Salon And Spa
08.2012 - 03.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Education
No Degree - Ekg Technician
National Institute For Healthcare Technicians
03.2024
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Men and women haircuts
- Sanitation Practices
- Hair Coloring and Highlighting
Certification
- Licensed Cosmetologist - License number 101124
- EKG Technician License - J3B6BK77
Timeline
Kitchen Designer
Home Depot
08.2021 - 01.2024
Cosmetologist
Dragonfly Salon And Spa
08.2012 - 03.2020
No Degree - Ekg Technician
National Institute For Healthcare Technicians
- Licensed Cosmetologist - License number 101124
- EKG Technician License - J3B6BK77
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