C.Barrett Graff

· Develop and work sales strategies with Regional and National Sales Managers

· Build value added relationships with Distributors and OEM Partners

· Manage projects/opportunities from inquiry through engineering, production, delivery, and commissioning

· Manage special military projects that entail unique design, testing, inspection, and documentation requirements

· Communicate with customers to determine their needs and suggest solutions to fulfill their requirements and solve their issues

· Create and deliver technical and pricing proposals as requested by customers

· Follow up with customers to update the status of active quotes

· Respond to customer requests for revisions to existing quotes and orders

· Process orders when POs are received work with Engineering and procurement to establish realistic contract ship dates.

· Work with customers to manage changes to orders that may occur as they move through the system, Identify cost and time line implications focusing on a mutual long term business relationship while maximizing company ROI margins.

· Inform customers on the progress of orders and coordinate required international Air/ Sea or domestic logistic support

· Coordinate the start-up schedule with the Service Department

· Maintain and update opportunity records in multiple parallel systems

· Edited and proofread technical RFQ and Purchase Order documents for accuracy and consistency.

·Work closely with engineering department, ETO product managers and other departments to developed detailed technical documents and user guides for ETO technical products and maintain and determine accuracy of technical documentation.

·Prepare and present original sale presentations

·Coordination and host onsite Factory Authorization Testing visits for Distributor, OEM and End-users as required.

·Oversight and strategic pricing assistance of all Commercial shipping quotes including international logistics support for Sauer USA, , Sauer Canada and Sauer Mexico Affiliates as needed.

·Build value added relationships with current customers and distributors, major end users, OEMs and key industry personnel with Regional and National Sales Managers.

·Works closely with Regional and National Sales Manager to develop sales strategies and execute sales plan to hit goals and KPIs for the region.

·Communicates regularly with Engineering, After Sales and Production departments to ensure the highest level of customer service is achieved

·Completes reports and documents timely, accurately and efficiently

·Attends trade shows, professional seminars and internal company trainings and events

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Scheduling delivery between customers and consignees by matching service requests between Swift & independent Contracted logistics agents. Assigning delivery vehicles such as cars, cargo vans, box trucks, and straight trucks. Deliveries range from - LTL, Line hauls, expedited dedicated Hot shots and same day distribution.
• Tracking and monitoring in and out bound freight to the Swift office.
• Setting up delivery windows between customers and consignees.
• Management of 12 driver phones and data usage
• Weekend on-call single point of contact during non business hours.
• Management of all completed driver manifests, POD and COD Payments for distributions customers are accounted.
• Developed and maintained relationships with external vendors and suppliers.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed and reported on key performance metrics to senior management.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased profit by streamlining operations.