Joseph Gastelo
IT Anaylst
Pleasant Hill,CA
Summary
Highly skilled IT professional with over 3 years of experience in various IT roles, including VDI Deployment Lead, IT Analyst II, IT Support Specialist, and IT Operations Supervisor. Possesses expertise in network security, hardware and software troubleshooting, problem-solving, customer service, operating system support, communication, teamwork, learning agility, Linux, Microsoft 365, Active Directory, Windows operating systems, Cisco VPN, VDI, help desk support, and Service Now. Demonstrates a proven track record of successfully managing and executing complex IT projects, resolving technical issues, and providing exceptional customer service. Holds certifications in Security+ CE (CompTIA) and Google IT Support Professional. Seeking a challenging IT position to leverage skills and experience for making a significant contribution.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
VDI Deployment Lead
Robert Half (Temp Agency)/3DCom | Wells Fargo
Multiple Cities, CA
10.2023 - Current
- Led installation of 6,000+ Lenovo VDI workstations for Wells Fargo within 1.2-month time frame, ensuring seamless integration with existing infrastructure.
- Streamlined VDI deployment process by effectively managing team of 20 technicians, providing guidance and troubleshooting support to optimize efficiency and productivity.
- Demonstrated exceptional problem-solving skills by resolving complex VDI display issues and upgrading outdated Dell docking stations to
enhance user experience. - Proactively identified and procured missing peripherals, including display ports, mice, keyboards, and Logitech cameras, to ensure complete
workstation setups. - Played pivotal role in maintaining project timelines, ensuring adherence to quality standards, and contributing to project's overall success.
IT Support Specialist
Murphy&Mckay(Temp Agency) | Stripe
South San Francisco, CA
08.2022 - 11.2023
- Successfully provisioned Mac computers for new employees, ensuring readiness with all necessary software and settings.
- Assisted new and departing employees with on-boarding and off-boarding of computers, including setting up accounts, installing software, and removing data.
- Troubleshooted PCs to identify and resolve issues, ensuring that PCs were able to function properly.
- Imaging MAC computers over IPv4
IT Analyst II
Nelson Staffing(Temp Agency) | County Of Sonoma
Santa Rosa, CA
11.2022 - 05.2023
- Embracing challenges as a quick learner, adapting to CAPS, M365, Azure AD, Sharepoint, HRIS, and remote tools like Cisco VPN in a multi-platform environment.
- Managing tickets through Service Manager (similar to Service Now), involving triaging, elevating, and resolving issues.
- Collaborating with teammates, prioritizing effective communication.
- Demonstrating dedication by efficiently handling 15-20 daily calls, creating/closing/following up on tickets.
- Installing, configuring, and maintaining computer hardware and software, covering desktops, laptops, servers, printers, and network equipment.
- Installing, maintaining, configuring, and supporting desktop network connectivity for 4,000+ users and groups.
Quality Inspector
Tesla
Fremont, CA
08.2021 - 07.2022
- Documented and recorded non-compliant issues via company software using a laptop.
- Utilized Windows and iOS devices to guide production teams to properly dispose of parts as good for use, needs repair, or scrap.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Recorded defects and coordinated issue resolution with the development team and functional needs.
- Rejected products, materials, and equipment that did not conform to specifications.
IT Operations Supervisor
US Census Bureau
Concord, CA
06.2020 - 11.2020
- Provided technical support to Census Bureau employees and contractors, resolving 95% of computer and network issues within 24 hours
- Documented IT procedures and processes, including user guides and troubleshooting manuals, with clear andconcise language that was easy to understand.
- Immersed in Active Directory, Citrix VDI and Service Now.
- Gained device management skills, including managing mobile devices for field data collection through MDM
- Communicated effectively with technical and non-technical audiences to explain IT concepts and procedures, using clear and concise language
that was easy to understand
Education
High School Diploma -
Lompoc High School
08.1999 - 06.2003
No Degree - Electrical Engineering | General Education
City of San Francisco Community College
San FranciscoCertification of Completion - | Security+|
Divergence Academy( Remote )
Texas 06.2022 - 11.2022
Skills
Documentation Management
Critical Thinking
Attention to Detail
Technical Analysis
Written Communication
Flexible and Adaptable
Teambuilding
Mobile device management
Desktop support
Ticket support system management
Application support
Technical Support
User credential management
Windows 10
Microsoft Outlook
Active Directory
Timeline
VDI Deployment Lead
Robert Half (Temp Agency)/3DCom | Wells Fargo
10.2023 - Current
IT Analyst II
Nelson Staffing(Temp Agency) | County Of Sonoma
11.2022 - 05.2023
IT Support Specialist
Murphy&Mckay(Temp Agency) | Stripe
08.2022 - 11.2023
Certification of Completion - | Security+|
Divergence Academy( Remote )
06.2022 - 11.2022
Quality Inspector
Tesla
08.2021 - 07.2022
IT Operations Supervisor
US Census Bureau
06.2020 - 11.2020
High School Diploma -
Lompoc High School
08.1999 - 06.2003
No Degree - Electrical Engineering | General Education
City of San Francisco Community College