Chandrahas Yanamandra
Omaha,USA
Summary
Experienced Deployment Test Engineer at Walmart Advanced Systems & Robotics with a strong record of managing and optimizing robotic system operations. Proficient in troubleshooting and resolving complex technical issues using Linux/command line, Grafana development, and Dynamics 365. Skilled in collaborating with cross-functional teams and effectively communicating with on-site Ops and Support teams. Passionate about leveraging cutting-edge technologies and solutions to drive innovation and excellence in technical environments. Background includes IT Technical Support and System Administration roles, ensuring seamless functionality and performance within diverse IT infrastructures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deployment Test Engineer
Walmart Advanced Systems & Robotics
01.2024 - Current
- Manage day-to-day system operations, ensuring seamless functionality
- Communicate effectively with on-site Ops and Support teams to address and resolve issues
- Conduct comprehensive testing and validation of bots and workstations, ensuring operational readiness
- Oversee maintenance and troubleshooting of robotic systems, achieving a 90% operational availability rate for Alphabots through proactive issue resolution
- Utilize Linux/command line proficiency for effective workstation operations
- Employ Grafana for monitoring and addressing bot-related issues
- Utilize Dynamics 365 to create and manage cases
- Navigate Siemens HMI to identify and resolve electrical and structural issues
- Collaborate with cross-functional teams to optimize robotic system performance
- Complete and submit quality checklists to the appropriate Alert Lead
- Documented and developed engineering procedures and processes.
- Increased product reliability, conducting rigorous stress testing on new features before release.
- Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
Operations & Billing Specialist - Year-Round Intern
Union Pacific Railroad
07.2023 - 12.2023
- Audited data accuracy on customer BOL (Bill of Lading) for destination locations
- Utilized Tableau and Salesforce to create cases for hazardous shipments dwelling over 48 hours
- Identified and responded to customers looking to establish electronic data connections with UP
- Created knowledge articles for critical tasks using Salesforce
- Executed Diversion and Enroute Diversion Holds
- Resolved recurring Waybill cases using the Salesforce dashboard
- Monitored outstanding invoices and performed collections duties.
- Researched and resolved billing discrepancies to enable accurate billing.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Information Technology Intern
Election Systems and Software
05.2023 - 07.2023
- Served as a technical expert, resolving complex technical problems and contributing to strategic plans for systems/applications development
- Analyzed and evaluated computer network design, operating systems, and business requirements, providing strategic improvements
- Maintained the user accounts through Azure Active Directory and providing the authorized licensing to the software applications
- Maintained working components through repair or replacement and assisted with technical difficulties via call-ins or live chat
- Prepared automatic scripts tailored to business needs and assisted customers and staff with hardware and software challenges
- Installed and configured software and hardware.
- Evaluated third-party software solutions for integration into existing infrastructure, ensuring compatibility.
- Streamlined workflow processes for improved productivity through the implementation of IT solutions.
Senior IT Systems Engineer
DXC Technologies Pvt Ltd
09.2020 - 11.2021
- Acted as the primary technology support contact for all end users, ensuring timely resolution of support tickets within established Service Level Agreements (SLAs)
- Managed and maintained a variety of SaaS applications and email systems, including overseeing accounts for major platforms such as Google and Meta, adhering to documented solutions for operational support
- Conducted thorough troubleshooting for both hardware (laptops, phones, etc.) and software, providing installation support for new software and operational support for known applications
- Coordinated all office IT needs, addressing network issues, managing Zoom rooms, configuring Desk layouts, maintaining digital displays, and overseeing access control systems
- Streamlined the onboarding and offboarding process in partnership with Human Resources, ensuring new hires were fully equipped with necessary hardware and software within one week of starting
- Maintained detailed and accurate inventory records for all IT equipment, including laptops, monitors, phones, Zoom equipment, and other office devices
- Conducted bi-annual and ongoing inventory checks to ensure data accuracy and equipment availability
- Played a key role in maintaining and enhancing the company's digital security posture, ensuring compliance with established security policies and best practices
- Supervised scheduled equipment refresh cycles, ensuring all office hardware remained up-to-date and functional
- Planned and managed inventory needs based on hiring forecasts and equipment usage
- Oversaw IT infrastructure, managing disaster recovery and business continuity plans to ensure uninterrupted operations in case of emergencies
- Collaborated with cross-functional teams to develop and implement strategic plans for system and application development, identifying areas for improvement and proposing technical solutions to enhance business processes
- Provided technical guidance and support to colleagues, fostering a collaborative environment and promoting knowledge sharing within the team
Senior Quality Assurance Analyst
Wipro Technologies
03.2020 - 08.2020
- Performed data security on user identities and detected fraud in documents (Government IDs) provided by end-users of Airbnb
Junior Service Desk Engineer
HCL Technologies
10.2019 - 02.2020
- Support Phillips and AkzoNobel Internal & external clients who are experiencing problems with Various Software applications (MS Applications, PW resets, Authenticator Apps, and other COU devices etc.,) and Hardware issues, and assist them in resolving the problem in a timely manner
- Respond to incoming support requests via phone, email, or a ticketing system
- Prioritize and manage support tickets based on urgency and impact on end-users
- Maintain a polite and professional demeanor when interacting with users
- Keep up to date with IT trends, updates, and emerging technologies
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
- Worked closely with management to identify areas for continuous improvement within the service desk operations.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
Education
Master's Degree - Management Information Systems
University of Nebraska At Omaha
Omaha, NE12.2023
Bachelor's Degree - Electrical and Electronics Engineering
Osmania University
Hyderabad, TS08.2019
Skills
- Active Directory
- Microsoft Intune
- Office 365
- ServiceNow
- MFA (OKTA & DUO Authentication)
- Linux
- Dynamics 365
- Operating Systems (Windows, Linux, MAC)
- Python
- PowerShell
- SQL
- GitHub
- Virtual Box
- Docker
- AWS (EC2, Lambda, S3, IAM, VPC)
- RSSM (Remote System Software Management)
- Tableau Reports
- SDLC
- Product Support
- Salesforcecom
- Enterprise Helpdesk Support
- Customer Service Operations
- Knowledge Articles Publishing
- IT Operations
- ITSM (IT Service Management)
- Vue
- Laravel
- Problem-Solving
- Troubleshooting and resolution
- Documentation Management
- Team Collaboration
- Technical Troubleshooting
- Systems Engineering
- Analytical Thinking
- Grafana (Data Visualization)
Websites
Certification
- Certified Career Essentials in System Administration by Microsoft
- ITIL 4 Fundamentals - Essentials in IT Service Management
- Technical Support Fundamentals by Google Coursera
Projects
Exponential Calculator Using AWS Services, University of Nebraska at Omaha, 01/23, 04/23, Led the development and deployment of a web application using EC-2, S3, DynamoDB, Lambda, Amplify, AWS API Gateway, and AWS IAM., Implemented a scalable and cost-efficient infrastructure, handling large user volumes without dedicated servers., Collaborated with cross-functional teams to design and implement educational and professional development features., Utilized DynamoDB for secure user data storage and retrieval, enhancing progress tracking reliability., Designed interactive exercises, quizzes, and tutorials for skill development., Ensured secure access control using AWS IAM, maintaining data privacy., Troubleshot and resolved technical issues, actively participating in code reviews. CoRA - Commingled Remains Analytics, University of Nebraska at Omaha, 08/23, 12/23, Developed a web application for cataloging commingled human remains using Vue, Vuetify, Laravel, and Python., Provided a robust framework of analytical methods, visualization tools, and API functionalities., Facilitated the segregation and identification process through meticulous inventory procedures.
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Full Professional
Timeline
Deployment Test Engineer
Walmart Advanced Systems & Robotics
01.2024 - Current
Operations & Billing Specialist - Year-Round Intern
Union Pacific Railroad
07.2023 - 12.2023
Information Technology Intern
Election Systems and Software
05.2023 - 07.2023
Senior IT Systems Engineer
DXC Technologies Pvt Ltd
09.2020 - 11.2021
Senior Quality Assurance Analyst
Wipro Technologies
03.2020 - 08.2020
Junior Service Desk Engineer
HCL Technologies
10.2019 - 02.2020
- Certified Career Essentials in System Administration by Microsoft
- ITIL 4 Fundamentals - Essentials in IT Service Management
- Technical Support Fundamentals by Google Coursera
Master's Degree - Management Information Systems
University of Nebraska At Omaha
Bachelor's Degree - Electrical and Electronics Engineering
Osmania University
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