Summary
Overview
Work History
Education
Skills
References
Deanslist
Timeline
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Kevin Castor

Union,New Jersey

Summary

With a proven track record at Atlantic Tomorrow’s Office, I excel in maintaining and troubleshooting IT infrastructure, demonstrating expertise in Active Directory and Avaya IP Office. My adeptness in networking and customer problem-solving ensures optimal operational efficiency and client satisfaction, underscoring my professionalism and technical acumen.

Overview

18
18
years of professional experience

Work History

Tech Deployment Engineer

Red Origin Technologies LLC
New York, New York
03.2024 - Current
  • Planned, implemented, and integrated updated system-oriented projects.
  • Communicated with clients to understand system requirements.
  • Provided exemplary helpdesk service and support to assist customers.
  • Recorded systems information and documented design specifications and installation instructions.
  • Resolved complex networking issues related to system deployments.

Technology Support Specialist

JCW & Associates
Union, New Jersey
01.2020 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Trained end users in the use of various software applications.
  • Conducted research into a wide range of computing issues as required.

Onsite Support Technician

Atlantic Tomorrow’s Office
New York, NY
04.2019 - 03.2020
  • Maintain and troubleshoot computers, printers, projectors, smartboard (hardware and software)
  • Supporting computer issues with Staff, students and teachers
  • Troubleshoot Chromebooks (network, program and user access)
  • Add, Delete, Reset user’s password via google admin
  • Add, Delete, Reset password in Active Directory
  • Set-up computers, projector and audio
  • Refresh/Reset Chromebooks

Telephony Specialist (AVAYA) IP Office & Helpdesk Support

TCI College
New York, New York
09.2008 - 09.2017
  • Managing AVAYA IP Office
  • Troubleshooting Networking Infrastructure ( Patch panels, switches, routers)
  • Maintaining Desktop Computers and Laptops (Dell, Lenovo and Apple)
  • Imaging computers ( Replicator and Clonezilla)
  • Daily maintenance, making sure computers are functioning, phone system working properly
  • Help troubleshoot students, faculty and staff with computer problems via walk-in or Over the phone, or through ticketing system (Zendesk), or remote desktop
  • Repair hardware and software issues with laptops (Dell and Lenovo)
  • Updating systems, Quarterly maintenance (software upgrades and hardware upgrades ex
  • RAM, power supply, CPU, hard drives)
  • Adding, resetting, or changing users’ password (Active Directory)
  • Troubleshooting phone issues, ANALOG, DIGITAL and VOIP
  • Troubleshooting LAN issues and WIFI Signal issue
  • Installing LAN connections (CAT5e/CAT6) port issue or cable issues through LAN/Cable tester
  • Installing WIFI connections (SonicWALL)
  • Repairing printer issues (HP, Dell printers, ) and photocopier, paper jams and maintenance kits, rollers and hardware parts
  • Installing printer ( Locally and Network, Domain printers)
  • Add/Remove computers to Domains
  • Windows 7,8,10 and Apple software knowledge
  • Repairing & troubleshooting tablets, cellphones
  • Installing servers, patch panel, switches, routers
  • Installing and troubleshooting Security camera (Analog and digital, POE)
  • Installing TV, projectors, and Audio systems (conference rooms, classrooms and recreational area)

Data Technician

TEK System (USIS)
New York, New York
12.2007 - 08.2008
  • Company Overview: worked under Goldman Sachs
  • Mounting Servers and Switches
  • Laying Fiber and Copper Cables
  • Installing 110 and 66 Block Patch Panel
  • Deleting and Building Circuit
  • Project Oriented Jobs
  • Installing fiber and copper patch cord
  • Worked under Goldman Sachs

Data Technician

TEK Systems (USIS)
New York, New York
04.2007 - 08.2008
  • Company Overview: worked under Merrill Lynch
  • Mounting Servers
  • Laying Fiber Optic Cables
  • Laying Cables (CAT5/CAT6)
  • Taken out cables from Decommissioned Server
  • Tracing Fiber Optic and Cables
  • Worked under Merrill Lynch

Intern Technician

TCI College of Technology
01.2007 - 08.2007
  • Knowledgeable in computers
  • Intern Technician (daily repair for computers)
  • Good Customer Service Skills
  • Good interaction with full time staff, coworkers, and students

Education

Associate’s Degree - Applied Science in Networking Technology

TCI College of Technology
New York
08.2007

Skills

  • A Certification
  • N Certification
  • Microsoft Office Suite
  • Windows Software
  • Apple macOS
  • IOS
  • Android
  • Desktop Hardware Building
  • Repairing Dell
  • Repairing Lenovo
  • Repairing Apple iMacs
  • Repairing MacBook
  • Repairing Chromebooks
  • Installing Operating Systems
  • Networking Skills
  • Troubleshooting LAN
  • Troubleshooting Ethernet Connections
  • Switches
  • Routers
  • Active Directory
  • Avaya IP Office
  • VOIP Phones
  • Ticketing System
  • Zen Desktop
  • Kaseya
  • Customer Problem Solving
  • Professionalism

References

Furnished upon request

Deanslist

  • Winter Semester, 2007
  • Fall Semester, 2007

Timeline

Tech Deployment Engineer

Red Origin Technologies LLC
03.2024 - Current

Technology Support Specialist

JCW & Associates
01.2020 - Current

Onsite Support Technician

Atlantic Tomorrow’s Office
04.2019 - 03.2020

Telephony Specialist (AVAYA) IP Office & Helpdesk Support

TCI College
09.2008 - 09.2017

Data Technician

TEK System (USIS)
12.2007 - 08.2008

Data Technician

TEK Systems (USIS)
04.2007 - 08.2008

Intern Technician

TCI College of Technology
01.2007 - 08.2007

Associate’s Degree - Applied Science in Networking Technology

TCI College of Technology

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