Shevone Porter
Direct Support Staff
Hampton,GA
Summary
Dedicated and focused team-player who is up for any challenge. A worker who is people oriented, and strives to obtain a position where she can apply her education, skills and strong work ethic, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Support Staff
Esther Angels Home Care and Assisted Living
11.2024 - Current
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
Direct Support Professional
Options For Community Living
08.2021 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- meet with clients to perform Restorative services
- supervise clients medications.
- communicate with clients treatment
- transport clients to and from scheduled appointments
Counselor
Federation of Organizations
03.2020 - 08.2021
- Counseled clients to help each understand and overcome personal, social and behavioral problems.
- Assisted patients when they become symptomatic and helped develop coping skills.
- Documented all patient information including service plans, treatment reports and progress notes.
Customer Service Representative
110 Pharmacy
01.2019 - 01.2020
- Assist customers with product knowledge and selection in a timely fashion.
- Handle large volumes of telephone inquiries with resolve.
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
Counter Person
Gabby’s Gourmet
01.2018 - 01.2019
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Adhered to food service sanitation guidelines and standards.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Pharmacy Technician
Walmart Pharmacy
01.2013 - 01.2017
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Supported pharmacist in preparing prescriptions daily.
- Communicated with insurance companies for billing purposes.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Pharmacy Technician
CVS Pharmacy
01.2003 - 01.2008
- 111 depot road Huntington station NY 11746, Customer Service.
- Processing prescriptions.
- Billing insurance.
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Supported pharmacist in preparing prescriptions daily.
- Delivered quality care to customers through close collaboration with pharmacist.
- Communicated with insurance companies for billing purposes.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Education
High School Diploma -
Walt Whitman High
Huntington Station, NY06.2003
Skills
- Microsoft Office Suite
- HIPPA & OSHA Pearson 2020
- CPR Certified
- Basic first Aid Certified
- AED certified
- Customer Service
- Counseling
- Supporting pharmacy operations
Name
Hi, I'm Shevone
Certification
CPR, AED And basic first Aid
Narcan
Languages
English
Professional Working
Timeline
Direct Support Staff
Esther Angels Home Care and Assisted Living
11.2024 - Current
Direct Support Professional
Options For Community Living
08.2021 - Current
Counselor
Federation of Organizations
03.2020 - 08.2021
Customer Service Representative
110 Pharmacy
01.2019 - 01.2020
Counter Person
Gabby’s Gourmet
01.2018 - 01.2019
Pharmacy Technician
Walmart Pharmacy
01.2013 - 01.2017
Pharmacy Technician
CVS Pharmacy
01.2003 - 01.2008
High School Diploma -
Walt Whitman High
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