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Stephanie Roman
Store Sub-Director
Hanover Park,IL
Summary
Business-driven individual with more than 2 years working as Sub-Director of ZARA. Determined and experienced in customer service, budget control and employee mentoring and coaching.
Overview
1
1
Language
8
8
years of professional experience
Work History
Sub-Director
Zara USA
Schaumburg, IL
04.2017 - Current
- Monitor the store's sales and control budget of sales.
- Compile and report weekly schedules within legal deadlines.
- Manage HR needs ( Training, New Hires,, Internal Potential , Schedules, and Vacations).
- Resolves customer service issues and follows up with corresponding corporate department.
- Organize daily resources and priorities of the store.
- Ability to work well under pressure and delegate tasks.
Visual Merchandiser
Zara USA
Schaumburg, IL
04.2017 - 05.2019
- Analyze sales ranking to promote the correct merchandise.
- Share comments and ideas with department manager to improve product selection.
- Plan and organize the resources required for floor coordination and changes.
- Implement commercial criteria and projects agreed with the Regional Commercial team.
- Cooperate with Operations for the correct reception of the merchandise, returns to the distribution center, stock replenishment.
- Manage and change mannequins, print and change prices, posters and photos.
- Know, monitor and control the sales budget for the section.
- Read and use reports, and propose action plans.
Lead Guest Service Representative
Mario Tricoci Hair Salons And Day Spas
Schaumburg, IL
10.2015 - 06.2017
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Give them a tour of our beautiful salon and day spa.
- Use your knowledge to promote our innovative products and services.
- Drive results and achieve goals in gift sales, promotional campaigns, events and of course executing great guest/customer service.
Education
No Degree - Fashion Merchandising
The Illinois Institute of Art-Schaumburg
Schaumburg, ILAssociate of Applied Science - Fashion Merchandising
College of DuPage
Glen Ellyn, ILSkills
Issues Resolution
Staff Management
Visual Displays
Time Managemenr
Communication
Software
Microsoft Office
Timeline
Sub-Director
Zara USA
04.2017 - Current
Visual Merchandiser
Zara USA
04.2017 - 05.2019
Lead Guest Service Representative
Mario Tricoci Hair Salons And Day Spas
10.2015 - 06.2017
Associate of Applied Science - Fashion Merchandising
College of DuPage
No Degree - Fashion Merchandising
The Illinois Institute of Art-Schaumburg