Alissa Becker
New Franken,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a team player and looking to broaden my skill set.
Overview
3
3
years of professional experience
Work History
Inbound/Patient Customer Service Rep
Americollect
Manitowoc, WI
08.2018 - 03.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific solutions.
Lead Line Cook
Low And Slow
Manitowoc, WI
02.2017 - 07.2018
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Garde Manger
Riverbend Club
Kohler, WI
08.2016 - 02.2017
- Monitored quality of raw and cooked food products to uphold health code standards.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Associate of Applied Science - Culinary Arts
Lakeshore Technical College
Cleveland, WI12.2016
High School Diploma -
Mishicot High School
Mishicot, WI06.2012
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Creative Problem Solving
- Inventory Management
- Proactive Self-Starter
- Computer Proficiency
- Customer Account Management
- Ability utilize 3 computer screens
- Managed 150 calls per day
Timeline
Inbound/Patient Customer Service Rep
Americollect
08.2018 - 03.2020
Lead Line Cook
Low And Slow
02.2017 - 07.2018
Garde Manger
Riverbend Club
08.2016 - 02.2017
Associate of Applied Science - Culinary Arts
Lakeshore Technical College
High School Diploma -
Mishicot High School
Similar Profiles
AMY SCHLISEAMY SCHLISE
Business Analyst II at AmericollectBusiness Analyst II at Americollect
Cynthia CourtneyCynthia Courtney
Client Data Specialist II at AmericollectClient Data Specialist II at Americollect
Rebecca J. DovinRebecca J. Dovin
Insurance Specialist at Americollect, IncInsurance Specialist at Americollect, Inc