Adrienne Hanlon
Akron,OH
Summary
Goal-oriented manager with distinguished experience in Telecommunication Experience industries for 21 years and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position . Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Business Account Manager
AT&T Mobility
Akron, OH
04.2021 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Created KPI and [Type] reports by tracking weekly sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Identified opportunities and cultivated new business through 250 new cold calls per week.
- Trained 50 new sales representatives on sales strategies and processes to reduce process gaps.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
National Account Executive
Sprint/T-Mobile
Akron, OH
08.2004 - 04.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified profitable business leads and built pipeline of prospective customers.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Responsible for sales goal each month for Great Lakes Region
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Coach for improvement and excellence, and strive to create acommunicative culture that is open and honest
- Resolved complex problems to positively impact sales and business direction.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Awarded Salesmen of the Year for effectively forecasting trends, conducting performance evaluations and reporting data to management.
Education
Bachelor of Business - Business Communications
University of Akron
Akron, OH08.1995
Skills
- Networking Events
- Sales Records Management
- Customer Trend Analysis
- Profitability Assessments
- Sales Program Coordination
- Customer Complaint Resolution
- Staff Training and Development
- Detail-Oriented
- Relationship Building
- Customer Service
- Territory Management
- Cold Calling
- Lead Generation
- Direct Sales
- Business Analytics
- Presentations and Public Speaking
Timeline
Business Account Manager
AT&T Mobility
04.2021 - Current
National Account Executive
Sprint/T-Mobile
08.2004 - 04.2020
Bachelor of Business - Business Communications
University of Akron