Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celsa M Garcia

Red Oak,TX

Summary

Fluent in English and Spanish

Disciplined and consistent in my job

Dependable - able to complete tasks in a timely manner

Organized - able to follow protocols

Professional - acted as first point of contact

Trustworthy - able to handle sensitive information

Positive attitude and team player Dedicated Response Specialist with extensive experience in technical support, customer service, and training. Proven ability to dispatch emergency responses and enhance team performance through effective training initiatives.

Overview

2024
2024
years of professional experience

Work History

Response Specialist II

Sirius XM
Irving, Tx.
12.2000 - 05.2023
  • Updated customer accounts
  • Determined customer service call needs and connected them to the appropriate department
  • Dispatched emergency response for accidents, roadside assistance, theft recovery, remote door lock and unlock
  • Obtained navigational directions via the Internet and provided them to customers
  • Assisted in training new customer services representatives
  • Encouraged customers to purchase or renew service agreements and ensured payment

Claims Instructor - Claims Examiner

Blue Cross Blue Shield of Texas
Dallas, Texas
1991 - 2000
  • Trained clerks to process claims via specialized software
  • Created automated manual for clerks to process claim information
  • Provided technical support for OCR / ICR department
  • Set up authorization codes for new hires to access system
  • Disseminated HCFA letters to various insurance providers

Education

GED -

Northlake College
Irving, Tx

General Office Clerical Certification -

Dallas County Community College
Dallas, TX

Skills

  • Windows NT environment
  • MS office
  • Siebel
  • Kronos
  • Work Force Management
  • I-Map Application
  • Outlook
  • Agent Connect
  • Avaya
  • VDI
  • Slack
  • Engage

Timeline

Response Specialist II

Sirius XM
12.2000 - 05.2023

Claims Instructor - Claims Examiner

Blue Cross Blue Shield of Texas
1991 - 2000

GED -

Northlake College

General Office Clerical Certification -

Dallas County Community College