Cécile Philippe
Hairstylist
Gaithersburg,MD
Summary
Results-focused Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Hairstylist
Célia’s
Washington, DC
09.2022 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently received positive performance reviews from guests.
- Kept detailed records of customer information and services provided.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Initiated and engaged clients in conversations as part of personalized service.
Business Owner/Operator
Le Rêve Hair Design
Washington, DC
03.2003 - 09.2022
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed hair Cutting, hair styling, hair coloring, hair highlighting , balayaging, blow drying.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Educated customers on products to maximize benefits.
- Completed in-home services for elderly clients unable to travel to salon.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Certificate of Aptitude Professional - Business
Collège Maurice Violette
Dreux, France 09.1985 - 07.1988
Cosmetology - Cosmetology Education
Potomac Academy
Falls Church, VA 09.2001 - 06.2003
Skills
Hair maintenance expert
Highlights and lowlights
Customer consultation
Relationship building and management
Sales expertise
Highly motivated self-starter
Staff Management
District of Columbia, Washington DC Licensed Cosmetologist
Strong leader
Timeline
Hairstylist
Célia’s
09.2022 - Current
Business Owner/Operator
Le Rêve Hair Design
03.2003 - 09.2022
Cosmetology - Cosmetology Education
Potomac Academy
09.2001 - 06.2003
Certificate of Aptitude Professional - Business
Collège Maurice Violette
09.1985 - 07.1988