Ami Kwaidah
Philadelphia,PA
Summary
Results-driven Housekeeping Attendant excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Committed to finishing tasks on time while exceeding expectations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Housekeeping Attendant
Temple University Environmental Services
Philadelphia, PA
01.2019 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Disinfected and mopped 14 bathrooms to keep facilities sanitary and clean.
- Documented and reported necessary facility and building repairs observed in 3 elevator and 10 University bathrooms.
- Adhered to professional house cleaning checklist.
Security Officer/Front Desk Receptionist
Allied Universal Security Services
Philadelphia, PA
08.2013 - 01.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detailed up to 8 security-related incidents into reports for dissemination to upper management.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered central telephone system and directed over 30 calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Received and routed business correspondence to correct departments and staff members.
Customer Service Salse Associate
Walmart
Boothwyn, PA
03.2012 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated over 15 items to customers and created customer awareness, interest and sales.
- Offered basic technical support for clients on wide range of company products.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Health Studies
Thomas Jefferson University East Falls Campus
Philadelphia, PA 01.2021 -
Associate of Arts - Health Studies
Community College of Philadelphia
Philadelphia, PA 01.2017 -
Skills
Inventory ControlDetail-OrientedTeam Support and Collaboration
Chemicals handling
Quality control guidelines
Certification
Licensed Basic Life Support - 03/26/2023
Certificates
Linked In Learning: Certificate of Completion Learning Excel Desktop/Web (Office 365/Microsoft 365) 02/27/2022
Linked In Learning: Certificate of Completion Outlook 2021 Essential Training (Office 2021/LTSC) 02/27/2022
Microsoft Office Skills
Creating Spread Sheets
Creating Tables
Creating Documents
Managing Tables of Contents
Preparing Document for print
Creating slide shows
Validating data
Data analysis
Timeline
Bachelor of Science - Health Studies
Thomas Jefferson University East Falls Campus
01.2021 -
Housekeeping Attendant
Temple University Environmental Services
01.2019 - Current
Associate of Arts - Health Studies
Community College of Philadelphia
01.2017 -
Security Officer/Front Desk Receptionist
Allied Universal Security Services
08.2013 - 01.2021
Customer Service Salse Associate
Walmart
03.2012 - 02.2013