Wanda Coates
Janitorial
Tucker,GA
Summary
Dedicated housekeeping supervisor with over four years of experience in maintaining cleanliness and safety in hospitality settings. Proven ability to manage supplies, train staff, and resolve guest issues, enhancing overall guest satisfaction. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Dependable Housekeeping Attendant with well-rounded background in high-quality cleaning, sanitation, and customer service. Strong understanding of health and safety standards combined with proficiency in operating modern cleaning equipment. Known for maintaining cleanliness and aesthetic appeal of hotel rooms and public areas while ensuring guest satisfaction at all times. Made impactful contributions to improving overall cleanliness ratings in past work environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
BHS Janitorial Solutions
Nashville
08.2025 - 02.2026
- Replenished supplies such as towels, soap, and toilet paper regularly.
- Operated cleaning equipment including vacuums and floor scrubbers efficiently.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
Housekeeper III (Supervisor
Target Hospitality
Pecos
06.2021 - 06.2025
- Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
- Followed safety procedures when handling hazardous materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with maintenance team on damages to repair.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Reported damage or theft of hotel property to management.
- Sorted and counted linens and organized in storage areas.
Regional Operations Manager
Genesis Janitorial Services, Inc.
Atlanta
03.2014 - 08.2019
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Created performance reviews for staff members based on established criteria.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Visited regional locations to verify full functionality and operational effectiveness.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Data Center Cleaning Tech Project Work
Paragon International
Duluth
08.2013 - 03.2017
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
- Maintained cleanliness in various facilities to meet company standards.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Organized supplies and equipment for easy access during cleaning shifts.
- Performed deep cleaning tasks periodically such as waxing floors or shampooing carpets.
Hotel Housekeeper
Hotel Pro Staffing
Atlanta
05.2012 - 08.2013
- Provided excellent customer service to enhance guest satisfaction.
Hotel Housekeeper
Labor Staffing Inc.
Atlanta
02.2010 - 02.2013
- Cleaned guest rooms and public areas to maintain high standards of cleanliness.
- Replenished supplies and amenities in guest rooms regularly.
- Reported maintenance issues promptly for timely resolution.
- Followed safety protocols to maintain a safe working environment.
- Assisted with laundry duties, including washing and folding linens.
- Provided excellent customer service to enhance guest satisfaction.
- Organized cleaning supplies and equipment for easy access and efficiency.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
Education
GED -
Middle GA. Technical Institute
Warner Robins, GA04-1991
Skills
- Equipment operation
- Safety protocols
- Supply management
- Deep cleaning
- Inventory control
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Training development
- Guest issue resolution
- Confidentiality and discretion
- Cleaning techniques
- Room inspections
- Guest room inspections
- Ordering cleaning supplies
- Building maintenance
- Customer service-focused
- Supply inventory management
Certification
Certification in Commercial, Residential, Industrial Cleaning Services. Issued by Jani- King 2015 Marrietta, Ga.
Timeline
Housekeeping Attendant
BHS Janitorial Solutions
08.2025 - 02.2026
Housekeeper III (Supervisor
Target Hospitality
06.2021 - 06.2025
Regional Operations Manager
Genesis Janitorial Services, Inc.
03.2014 - 08.2019
Data Center Cleaning Tech Project Work
Paragon International
08.2013 - 03.2017
Hotel Housekeeper
Hotel Pro Staffing
05.2012 - 08.2013
Hotel Housekeeper
Labor Staffing Inc.
02.2010 - 02.2013
GED -
Middle GA. Technical Institute