C. Dadisi Goodwin
United States
Summary
Competitive & goal oriented with years of Customer Service, Client Support, Scheduling & Sales. Experienced in time management, quality assurance, multitasking on dual monitors, online chatting, and building a rapport.
Overview
5
5
years of professional experience
Work History
Key Processor/Customer Service
American recovery services/patrick k. willis company
REMOTE
10.2022 - 06.2024
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Supported clients from Onemain, Westlake, Driveway Financial and Global Lending Services.
- Managed close to 200 accounts daily and worked with auctions to get the units scheduled for transport
- Completed other administrative tasks related to the repo such as processing invoices and responding to emails.
- Verified accuracy of all records related to repossessions and lien releases.
Sales Associate/Customer Service
Kia Designs
Las Vegas , NV
10.2019 - 09.2022
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Composed and sent out personalized emails to customers regarding their orders.
- Maintained high standards of customer service.
Scheduler
Aspen dental Management
REMOTE
10.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems & educating the patients.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Assisted with scheduling appointments and patient registration for all of Aspen Dental offices.
- Performed data entry tasks accurately and efficiently within established timelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
Education
State Certification - Nursing Assistance/Cognitive Care
Murray Career Institute
03.2012
Technical Diploma - Medical Assistant/Cardiac Technician
Associated Technical College
10.1995
Skills
- Retail Sales & Telemarketing
- Customer Service Representative
- Call Center/Virtual Chat
- Sales & Training
- Client Support
- HTL & AANGO Software’s
- Medical/Dental Scheduling
- Transportation – Repo Key Processor
- Multiple Certifications including HIPAA
- ETL, Workday, Webex, Ascentis & RDN Software’s
- Microsoft Excel, Office & Teams
- Medical Terminology
- Medical Assisting
- Interpersonal Communication
- Multitasking and Organizing
- Microsoft Excel
- Data Entry
- Up-selling strategies
- Strong Work Ethic
- LiveChat Messaging
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits4-day work weekWork from home optionFlexible work hoursTimeline
Key Processor/Customer Service
American recovery services/patrick k. willis company
10.2022 - 06.2024
Scheduler
Aspen dental Management
10.2021 - 07.2022
Sales Associate/Customer Service
Kia Designs
10.2019 - 09.2022
State Certification - Nursing Assistance/Cognitive Care
Murray Career Institute
Technical Diploma - Medical Assistant/Cardiac Technician
Associated Technical College
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