Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
C. Dadisi Goodwin

C. Dadisi Goodwin

United States

Summary

Competitive & goal oriented with years of Customer Service, Client Support, Scheduling & Sales. Experienced in time management, quality assurance, multitasking on dual monitors, online chatting, and building a rapport.

Overview

5
5
years of professional experience

Work History

Key Processor/Customer Service

American recovery services/patrick k. willis company
REMOTE
10.2022 - 06.2024
  • Ensured compliance with all applicable regulations, laws, and guidelines.
  • Supported clients from Onemain, Westlake, Driveway Financial and Global Lending Services.
  • Managed close to 200 accounts daily and worked with auctions to get the units scheduled for transport
  • Completed other administrative tasks related to the repo such as processing invoices and responding to emails.
  • Verified accuracy of all records related to repossessions and lien releases.

Sales Associate/Customer Service

Kia Designs
Las Vegas, NV
10.2019 - 09.2022
  • Resolved customer complaints promptly and efficiently.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Composed and sent out personalized emails to customers regarding their orders.
  • Maintained high standards of customer service.

Scheduler

Aspen dental Management
REMOTE
10.2021 - 07.2022
  • Promoted high customer satisfaction by resolving problems & educating the patients.
  • Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
  • Assisted with scheduling appointments and patient registration for all of Aspen Dental offices.
  • Performed data entry tasks accurately and efficiently within established timelines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.

Education

State Certification - Nursing Assistance/Cognitive Care

Murray Career Institute
03.2012

Technical Diploma - Medical Assistant/Cardiac Technician

Associated Technical College
10.1995

Skills

  • Retail Sales & Telemarketing
  • Customer Service Representative
  • Call Center/Virtual Chat
  • Sales & Training
  • Client Support
  • HTL & AANGO Software’s
  • Medical/Dental Scheduling
  • Transportation – Repo Key Processor
  • Multiple Certifications including HIPAA
  • ETL, Workday, Webex, Ascentis & RDN Software’s
  • Microsoft Excel, Office & Teams
  • Medical Terminology
  • Medical Assisting
  • Interpersonal Communication
  • Multitasking and Organizing
  • Microsoft Excel
  • Data Entry
  • Up-selling strategies
  • Strong Work Ethic
  • LiveChat Messaging

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementHealthcare benefits4-day work weekWork from home optionFlexible work hours

Timeline

Key Processor/Customer Service

American recovery services/patrick k. willis company
10.2022 - 06.2024

Scheduler

Aspen dental Management
10.2021 - 07.2022

Sales Associate/Customer Service

Kia Designs
10.2019 - 09.2022

State Certification - Nursing Assistance/Cognitive Care

Murray Career Institute

Technical Diploma - Medical Assistant/Cardiac Technician

Associated Technical College
C. Dadisi Goodwin