Axie Farquharson
New Britain,CT
Summary
Entry Level Healthcare Administrator with 1 year of experience. Possess a comprehensive background in developing and maintaining client bases and directing development. Experience in various patient record system including EPIC and Meditech. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Administrator
Connecticut Children’s
01.2023 - 05.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 6 office personnel.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Followed up with insurance companies to secure timely payment.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Lead Community Advocate
Trinity Health of New England / Saint Francis Hospital
06.2021 - 10.2022
- Maintains administrative solutions for improving written and verbal communication between constituents and city departments
- Support through development of communication skills and community awareness in one on one or facilitate support group setting
- Coordinates ongoing case management and resource coordinator for individuals with special needs
- Provide culturally appropriate education on topics related to violence prevention, chronic disease prevention, physical activity, and nutrition
- Advocate for underserved individuals or communities to receive services and resources to address health needs
- Manages informal guidance, SIOH health screenings, and inpatient referrals
- Managed over 30 cases per day
Program Coordinator
Trinity Health of New England / Saint Francis Hospital, Community Health
06.2021 - 10.2022
- Responsible to develop internal and external partnerships in community to further the mission of Community Health
- Organize and maintain data reporting system to track clients and community resources referrals
- Conduct outreach to partner agencies, program sites, and community-based partners, providing information on Diaper Bank, and JCD
- Increased foot traffic by 38 percent
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Prepared monthly reports on client database trends for upper management.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
HealthCare Consultant
Bristol Health
01.2021 - 06.2021
- Provided root cause analysis from both within and outside of department
- Developed reports and interactive dashboards
- Oversee precision implementation of action plans; supervise identification of functional requirements
- Maximized effectiveness of analysis programming and reporting via lean six sigma
- Prepared executive level presentations for management and clients
- Coordinated client and provider focused SDOH research
- Worked with clients to recommend appropriate implementations.
Administrative Specialist
Kairos Care LLC
10.2017 - 03.2020
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Patient Care Associate
Hartford Hospital
08.2016 - 03.2020
- Assist patients with daily hygiene, exercise, and other activities of daily living
- Obtain patient vital signs, glucose readings and perform manual and automatic EKGS
- Completed and submitted patient documentation in accordance with guidelines
- Prepare patients for cardiac related procedures and surgeries
- Managed 26 patients daily
Individual Day Supporter
HARC
07.2014 - 03.2017
- Engage with individuals who have physical and intellectual disabilities both in their homes and their communities
- Work with participants to develop and maintain daily living skills, social skills, and other skills necessary to ensure success throughout all aspects of their lives
- Collect data in accordance with student’s IEP goals and objectives
- Follow written and oral instructions; communicated effectively giving clear and concise directions
Education
Master of Healthcare Administration -
University of New Haven
West Haven, CT05.2021
Bachelor of Science - Biology
University of Connecticut
Storrs, CT05.2016
Skills
- Data Modeling
- Report Generation
- Scheduling
- Risk Assessment
- Project Design and Development
- Root Cause Analysis
- Microsoft Word , Excel , Outlook , EPIC ,
- Lean Six Sigma Green Belt
- Stake Holder Communication
- Customer Service
- Purchasing and Procurement
- Workflow Planning
- Budgeting and Forecasting
- Performance Improvement
- Installation Scheduling
- Facility Renovation
Certification
Lean Six Sigma
Timeline
Practice Administrator
Connecticut Children’s
01.2023 - 05.2024
Lead Community Advocate
Trinity Health of New England / Saint Francis Hospital
06.2021 - 10.2022
Program Coordinator
Trinity Health of New England / Saint Francis Hospital, Community Health
06.2021 - 10.2022
HealthCare Consultant
Bristol Health
01.2021 - 06.2021
Administrative Specialist
Kairos Care LLC
10.2017 - 03.2020
Patient Care Associate
Hartford Hospital
08.2016 - 03.2020
Individual Day Supporter
HARC
07.2014 - 03.2017
Master of Healthcare Administration -
University of New Haven
Bachelor of Science - Biology
University of Connecticut