SHERRI ARNOLD
MANCHESTER,TN.
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Tax Preparer
Jackson Hewitt- RRD Finanacial Inc
Manchester, Tennessee
12.2021 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
Machine Operator
Randstad At Viam
Manchester, Tennessee
08.2021 - 10.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
SCREEN PRINTER
A WINNING ATTITUDE
Manchester, Tennessee
04.2021 - 08.2021
- Moved screen-printed items into dryers for finishing
- Minimized waste and scraps with careful use of all materials
- Supported quality assurance and control by checking first printings thoroughly for problems
- Minimized errors by checking materials for defects and correcting minor issues.
- Copied customer designs and translated to functional print screens.
NEWSPAPER EDITOR
BCCX NEWS
04.2019 - 03.2021
- Edited authors' first drafts, suggested additional content updates, and returned works to authors for review
- Verified writer accuracy by checking resources and specific details
- Prepared, rewrote, and edited copies to improve readability
- Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.
CUSTOMER SERVICE REPRESENTATIVE
MID, STATE ANSWERING SERVICE
02.1995 - 11.2006
- Answer multi-line incoming calls for closed businesses
- Took messages, provide callers with basic information
- Emailed certain clients, page doctors on call, follow protocol per client.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO04.2024
Certification - Medical Assisting
Medical Response Institute
Mnachester, TN05.2012
Skills
- Multitasking and Prioritization
- Data Entry and Maintenance
- Customer Account Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Building Customer Trust and Loyalty
Timeline
Tax Preparer
Jackson Hewitt- RRD Finanacial Inc
12.2021 - Current
Machine Operator
Randstad At Viam
08.2021 - 10.2021
SCREEN PRINTER
A WINNING ATTITUDE
04.2021 - 08.2021
NEWSPAPER EDITOR
BCCX NEWS
04.2019 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
MID, STATE ANSWERING SERVICE
02.1995 - 11.2006
Bachelor of Science - Business Administration
Colorado Technical University
Certification - Medical Assisting
Medical Response Institute
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