Summary
Overview
Work History
Education
Skills
Timeline
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Rachel C Paglia

Summary

Dedicated and hardworking team member who strives for a positive team environment as well as a positive and supportive environment for customers. Experience with American Sign Language. Ability to build creative outlets and programs to assist with the growth of environments which yield positive results for team member and customers.

Overview

5
5
years of professional experience

Work History

Relationship Manager

Team Select Home Care
Jacksonville, FL
12.2021 - Current
  • Developed custom solutions, managed patient schedules, built strong relationships with clients, provided knowledge and advice, managed conflict resolution, collaborated with team members, identified client needs, worked to develop strategies to maintain growth and retention.

Customer Service Registrar

American In-Home Care
JACKSONVILLE, FL
08.2018 - 12.2021
  • Received and connected calls statewide, assisted local recruiter with registration and evaluation of new care providers, audited documentation for new care providers and checked for compliance, engaged in team building and statewide communications

Education

Associate of Arts - Psychology, Marine Science, Environmental Science

St. John's River State College
St. Augustine, FL
08.2015

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2008

Skills

  • Relationship build and management
  • Scheduling
  • Training and development
  • Multitasking
  • Time management
  • Customer Service
  • Recruiting
  • Issue resolution
  • Collaborating
  • Critical thinking
  • Client acquisition
  • Excellent communication
  • Client engagement
  • Policy management

Timeline

Relationship Manager

Team Select Home Care
12.2021 - Current

Customer Service Registrar

American In-Home Care
08.2018 - 12.2021

Associate of Arts - Psychology, Marine Science, Environmental Science

St. John's River State College

High School Diploma -

Mandarin High School

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Rachel C Paglia