Shushanna Poghosyan
Yerevan, Armenia
Summary
Dynamic Tour Operations Manager with a proven track record at Time's Travel LTD, enhancing tour offerings and operational efficiency through insightful customer feedback and strategic vendor negotiations. Skilled in logistics management and multilingual communication, I excel in fostering teamwork and leveraging problem-solving abilities for continuous improvement and client satisfaction.
Overview
7
7
years of professional experience
Work History
Tour Operations Manager
Time's Travel LTD
04.2019 - 01.2022
- Championed the use of feedback surveys to gather insights on customer preferences, leading to continuous improvements in tour offerings.
- Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
- Developed innovative tour packages for increased sales and repeat business, catering to diverse clientele needs.
- Ensured safety and security measures were adhered to during all tours, maintaining a stellar safety record throughout tenure as Tour Operations Manager.
Sales Associate
Roma Style LTD
06.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Insurance Customer Service Representative
Nairi Insurance
10.2014 - 04.2016
Education
Evans Community Adult School
Los Alamitos, CAMaster of Science -
Armenian State University Of Economics
Yerevan, Armenia 06-2012
Skills
- Activity coordination
- Group dynamics
- Logistics management
- Multilingual communication
- Tour guiding
- Tour development
- Promotions management
- Clean driving record
- Answering client questions
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
- Social media marketing
Languages
Armenian
Native or Bilingual
English
Professional Working
Russian
Professional Working
Interests
- Enjoy participating in sport for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Train Travel
- Historical Exploration
Timeline
Tour Operations Manager
Time's Travel LTD
04.2019 - 01.2022
Sales Associate
Roma Style LTD
06.2016 - 12.2018
Insurance Customer Service Representative
Nairi Insurance
10.2014 - 04.2016
Evans Community Adult School
Master of Science -
Armenian State University Of Economics
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