Phoebe Walters
Chicago,IL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
19
19
years of professional experience
Work History
Operations Manager
Sourced Craft Cocktails
Chicago , IL
2021.03 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
General Manager/Beverage Director
Commonwealth Ventures
Chicago , IL
2016.03 - 2020.12
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving service and product issues.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Created a comprehensive cocktail program for a 2000+ whiskey book. While maintaining a close relationship with vendors and distributors.
General Manager
Lockdown Bar And Grill
Chicago , IL
2013.02 - 2016.07
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created the bar and liquor program.
- Designed modern employee recognition program which boosted productivity and improved morale.
Managing Owner/Pastry Chef
Phoebe's Cupcakes
Chicago , IL
2004.01 - 2013.09
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Supervised and enhanced work of 10-person team producing more than 10,000-50,000 cakes per day.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage and use of kitchen supplies.
- Personalized creations for holidays, weddings, graduations and personal events.
- Created unique menus to drive business growth.
- Created a wedding program that is still used all over the united states today.
Education
Bachelor of Arts - Baking And Pastry Arts, Culinary Arts
Le Condon Bleu College of Culinary Arts - Chicago
Chicago, ILSkills
- Team Leadership
- Customer Service Management
- Customer Relations
- Multitasking and Prioritization
- Needs Assessment
Timeline
Operations Manager
Sourced Craft Cocktails
2021.03 - Current
General Manager/Beverage Director
Commonwealth Ventures
2016.03 - 2020.12
General Manager
Lockdown Bar And Grill
2013.02 - 2016.07
Managing Owner/Pastry Chef
Phoebe's Cupcakes
2004.01 - 2013.09
Bachelor of Arts - Baking And Pastry Arts, Culinary Arts
Le Condon Bleu College of Culinary Arts - Chicago
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