Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ce’Aira Brown

Ce’Aira Brown

Riverdale,GA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Professional Track Runner

Hoka One One, Club
08.2016 - Current
  • Previously Ranked #8 for 800 Meters in the World
  • Sponsored by HOKA marketing clothing and shoes with commercial acts
  • Compete against the World Class Athletes Representing the United States
  • First to ever run 2x2x400 Relay for Team USA and Won Gold at World Relays.

Shoe Salesperson

Hoka One One
08.2016 - 01.2023
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.

Cashier

Mrs. Green Grocery Store
01.2017 - 04.2018
  • Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift
  • Calculated total payments received during a time period, and reconcile this with total sales
  • Grouped advertising signs and displays of stock on shelves, counters, or tables to magnetize customers and promote sales.

Bottle Service Waitress

The Turtle
01.2016 - 01.2020
  • Provided customers with superior service and an enjoyable, memorable experience at the restaurant
  • Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele
  • Excelled at upselling customers from shelf to premium brands and high-margin signature cocktails
  • Processed orders and facilitated customer payments using POS system.
  • Greeted new customers, discussed specials, and took drink orders.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Warehouse Worker

USPS
12.2022 - 01.2023
  • Seasonal Job
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Bottle Service Waitress

Touche Lounge
04.2023 - Current
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Processed orders and facilitated customer payments using POS system.
  • Serve food and bottles for customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Overbrook High School
Philadelphia, PA

Psychology

Hampton University
Hampton, VA
05.2016

Skills

  • Leadership, Marketing, Branding, Customer Services
  • Proficient with Microsoft Office
  • Cash Management
  • VIP Experiences
  • Phone Inquiries
  • Social Media Networking
  • Sales Expertise
  • Typing Proficiency
  • Transactions and Cash Handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Bottle Service Waitress

Touche Lounge
04.2023 - Current

Warehouse Worker

USPS
12.2022 - 01.2023

Cashier

Mrs. Green Grocery Store
01.2017 - 04.2018

Shoe Salesperson

Hoka One One
08.2016 - 01.2023

Professional Track Runner

Hoka One One, Club
08.2016 - Current

Bottle Service Waitress

The Turtle
01.2016 - 01.2020

Overbrook High School

Psychology

Hampton University

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Ce’Aira Brown