Ceaira Jackson
Katy,TX
Summary
Profession Customer Services Representative with Three years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
3
3
years of professional experience
Work History
Resolution Specialist
NationWide Mutual Insurance
08.2022 - 10.2023
- Analyzing important documents & claims to support documents sent in
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Administration Support
Remote Medical International
03.2021 - 04.2022
- Analyzing important documents & claims to support documents sent in
- Adjusting problems customer may have with disputes and personal problems with employees about working or settlements with injuries
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and Fix problems process hang-ups to maintain swift flow of daily tasks.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
Chat Support Specialist
Allstate
11.2020 - 04.2022
- Remote - Chat Support Specialists
- Answering Emails & inbound calls , Documenting each customer Inquiry & answering questions resulting in a response or solution
- Moving at high speed and with durability to help each customer and provide them with great quality conversations & clear communication
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Met customer call guidelines for service levels, handle time and productivity
Medicaid , Remote -Billing & Customer Care Representative
HCA
06.2021 - 12.2021
- Billing , arranging meetings, greeting guests with warm conversation, assisting customers with proper solution or assistance
- Preparing documents and reports required for meetings , clients to be sent out
- Answering multiple calls & updating payment information.
- Assessed community needs and identified resources for social and community service programs
Education
Diploma - Diplomat
Hutto High School
Hutto, TX05.2015
Skills
- Professional and personable
- Highly organized
- Exceptional Oral and Written Communication Skills
- Guaranteed Customer Satisfaction
- Technically Savvy
- Service Delivery
Timeline
Resolution Specialist
NationWide Mutual Insurance
08.2022 - 10.2023
Medicaid , Remote -Billing & Customer Care Representative
HCA
06.2021 - 12.2021
Administration Support
Remote Medical International
03.2021 - 04.2022
Chat Support Specialist
Allstate
11.2020 - 04.2022
Diploma - Diplomat
Hutto High School
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