Ceairia Acker

* Patient Care Coordination & Quality Management *

Coordinate comprehensive care plans for senior patients by scheduling appointments, managing referrals, and ensuring timely follow-up care, contributing to improved patient outcomes and satisfaction- Monitor patient care processes to ensure strict adherence to ChenMed organizational standards, OSHA requirements, and clinical quality benchmarks- Maintain accurate and compliant patient records in electronic health record (EMR) systems in full compliance with HIPAA regulations- Proactively identify areas for operational improvement and implement solutions to enhance patient experience and care delivery

*Team Collaboration & Communication*

- Serve as primary liaison between patients, families, physicians, nurses, and healthcare staff to address concerns and streamline communication across care teams

- Collaborate effectively with multidisciplinary teams including physicians and nurses to deliver high-quality, patient-centered care

- Address and resolve patient concerns promptly, demonstrating strong problem-solving and conflict resolution skills

- Support center operations by ensuring smooth patient flow and reducing wait times through efficient scheduling and communication

*Administrative Excellence*

- Demonstrate proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting, data management, and communication

- Ensure accuracy in data entry and documentation, maintaining detailed attention to compliance requirements

- Support PCP scheduling processes and maintain organized workflows to optimize operational efficiency

• - Achieved 91.4% accuracy rate in receiving, storing, and shipping inventory, consistently exceeding quality standards
• - Reduced shipping errors by implementing thorough quality control processes, directly decreasing customer complaints related to order accuracy
• - Consistently met or exceeded daily fulfillment targets of 1,100 units stored, demonstrating strong work ethic and productivity
• - Demonstrated ability to work efficiently in fast-paced environment while maintaining high attention to detail

-Delivered exceptional customer service in high-volume retail environment

-Managed cash handling and transactions with accuracy and accountability

-Demonstrated multitasking abilities and physical stamina in demanding work environment

- Exceeded call volume and sales targets through effective communication and performance management

- Maintained high first-call resolution rate, demonstrating strong problem-solving and customer service skills

- Consistently met attendance and punctuality targets, exemplifying reliability and professional commitment

- Developed strong verbal communication skills while managing diverse customer interactions