CEAIRIA WALTERS
Texarkana,TX
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborates well with teams, adapts to changing needs, and consistently achieves results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Southwest Community Correctional Center
12.2024 - Current
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Customer Service Representative
General Dynamics Information Technology
11.2021 - Current
- Answer calls
- Answer questions regarding FEMA assistance
- Assist with FEMA applications
Correctional Officer
Winfield Correctional Facility
10.2021 - 06.2023
- Enforce rules and keep order within jails or prisons
- Supervise activities of people in custody
- Inspect facilities to ensure that they meet security and safety standards
- Conduct searches in the facility, such as of persons and property, for rule violations
- Report on the conduct of people in custody
Class A CDL Driver
C.R. England
04.2021 - 03.2022
- Drive and operate trucks
- Follow instructions; locate and read location and road maps
- Pre-inspect truck
- Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
- Load and unload cargo
Correctional Officer
Barry B Telford Unit
10.2018 - 10.2019
- Enforce rules and keep order within jails or prisons
- Supervise activities of inmates
- Aid in rehabilitation and counseling of offenders
- Inspect facilities to ensure that they meet standards
- Search inmates for contraband items
- Report on inmate conduct
Customer Service Representative
Harte Hanks
01.2018 - 03.2019
- Performed data entry for orders
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Handled online orders and credit card transactions
Live Hanger
Pilgrim's
07.2017 - 01.2018
- Hang live birds by feet without moving the shackles
- Make sure the line is full
Assembly Line Worker
Alliance Compressors
02.2016 - 06.2017
- Perform Quality Control
- Monitor Equipment
- Set Up and Prepare Machinery
- Assemble parts on the production line
- Perform weld test
- Use hydraulic power machine
Education
Bachelor of Science - Criminal Justice
Strayer University
05-2028
Skills
- Non-violent intervention
- Belongings inspection
- Incident prevention
- Visitation oversight
- Inmate monitoring
- Surveillance
- Perimeter control
- Correctional facility procedures
- Contraband inspections
- Strategic planning and organization
- Mentorship
- Complaint resolution
- Scheduling
- Account updating
- Multi-line telephone operations
- Follow-up skills
- Senior leadership support
Timeline
Correctional Officer
Southwest Community Correctional Center
12.2024 - Current
Customer Service Representative
General Dynamics Information Technology
11.2021 - Current
Correctional Officer
Winfield Correctional Facility
10.2021 - 06.2023
Class A CDL Driver
C.R. England
04.2021 - 03.2022
Correctional Officer
Barry B Telford Unit
10.2018 - 10.2019
Customer Service Representative
Harte Hanks
01.2018 - 03.2019
Live Hanger
Pilgrim's
07.2017 - 01.2018
Assembly Line Worker
Alliance Compressors
02.2016 - 06.2017
Bachelor of Science - Criminal Justice
Strayer University
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