Ceairra Foster

• Created and offered additional materials to enhance training.
• Monitored production activities for conformance to established quality requirements.
• Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
• Created, edited and updated project manuals and technical documentation used by entire QA team.
• Trained Supervisors, team leads, and the team.
• Created all the training logs, the right way was highlighted in green, and the wrong way was highlighted in red.
• Participated in meetings with customers regarding product specifications or other quality related topics.
• Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
• On call 24 hours, traveled to set up jobs within the customers companies.
• Connected with staffing agencies, to bring in more employees.
• Handled payroll
• Was in charge of hiring, and firing.
• Mainly worked inside warehouses.
• OSHA training and trained.
• Supervised, checked on each employee to catch any mistakes.
• Excel trained.
• Best practice Trainer, and Trained.

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• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Team Lead Chat, if any employee had a issue, before going to a manager, they would go into the work chat room and communicate with me.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Provided support to junior staff during peak periods of workloads.

• Answered inbound calls, chats and emails to facilitate customer service.
• Answered customer inquiries and provided accurate information regarding products and services.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Strengthened customer retention by offering discount options.

• Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
• Labeled packages with identifying information including destination addresses and item descriptions.
• Maintained inventory of supplies needed for packing operations.
• Inspected product on lines for conformance to predetermined quality specifications.

• Conducted weekly inventory of supplies, equipment, and food items.
• Coached team members to increase productivity and reduce workplace accidents.
• Recommended opportunities for growth and advancement to motivate employees.
• Completed opening and closing duties to facilitate business operations.
• Resolved customer complaints in a timely manner.
• Provided on-the-job training to new staff members.
• Monitored staff performance to ensure quality standards were met.
• Deposited earnings after shifts, to their bank.

• Conducted weekly inventory of supplies, equipment, and food items.
• Started as a cashier, moved to baker, and then shift supervisor.
• Deposited money to banks after night shift.
• Trained new highers.
• Dealt with the customers issues, and needs.