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Cean Patterson
Tulsa,OK
Work Preference
Summary
Dynamic bartender and bar manager with a proven track record at Tortugas Lie, excelling in customer service and team training. Skilled in crafting classic cocktails and managing high-volume service, I fostered a loyal clientele through engaging interactions and efficient operations, enhancing overall guest satisfaction and driving repeat business.
Overview
39
39
years of professional experience
Work History
Bartender/Bar Manager
Tortugas Lie
Nags Head, NC
04.1996 - 11.2025
- Prepared and served a variety of beverages to customers in fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with team members to enhance customer service and improve overall experience.
- Assisted in training new staff on cocktail preparation and bar operations procedures.
- Managed inventory levels, restocking supplies as needed to ensure smooth operation.
- Engaged with customers to build rapport, resulting in repeat business and positive reviews.
- Implemented efficient workflow processes to reduce wait times during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Oyster Shucker
72 Market Street
Venice, CA
05.1987 - 01.1996
- Shucked oysters efficiently, ensuring freshness and quality for customer satisfaction.
- Maintained cleanliness of workstations, following food safety guidelines rigorously.
- Assisted in training new staff on proper shucking techniques and safety protocols.
- Collaborated with kitchen team to prepare seafood dishes, enhancing menu offerings.
- Monitored inventory levels of oysters and supplies, preventing shortages during peak hours.
- Implemented streamlined processes for oyster preparation, improving overall workflow efficiency.
- Mentored junior shuckers, fostering skill development and teamwork within the department.
- Conducted quality control checks on oysters to ensure compliance with health standards.
- Assisted in inventory management, ordering necessary supplies to maintain optimal stock levels.
- Ensured compliance with local health department regulations regarding seafood handling procedures.
- Showcased impressive hand-eye coordination while swiftly opening numerous oyster shells daily without incident or injury.
- Maintained a clean and organized work station, ensuring the highest level of food safety standards.
- Contributed to a positive working environment through collaboration and open communication with colleagues.
- Actively participated in team meetings, providing valuable feedback for continuous improvement efforts within the restaurant operation.
- Kept service areas well-stocked with fresh ice, lemon wedges, cocktail sauce, horseradish, mignonette sauces as needed.
- Increased repeat business through consistent quality control measures and attention to detail in presentation.
- Assisted in menu development by offering suggestions for creative oyster dish presentations and accompaniments.
- Collaborated with kitchen staff to ensure timely and accurate delivery of orders.
- Trained new employees on proper shucking techniques, enhancing their skill sets and improving team performance.
Education
Associate of Science - Liberal Arts
Santa Monica College
Santa Monica, CA06-1988
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Sales expertise
Classic cocktails
Timeline
Bartender/Bar Manager
Tortugas Lie
04.1996 - 11.2025
Oyster Shucker
72 Market Street
05.1987 - 01.1996
Associate of Science - Liberal Arts
Santa Monica College