Ceara Bulter
Brunswick,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Housekeeper
IHS Services
07.2020 - 03.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Representative
Addeco
03.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Walmart
10.2016 - 05.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Call Center Services Inc.
09.2014 - 02.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
Lake Technical Center
Eustis, FL08.2014
Skills
- Window Cleaning
- Cleaning Techniques
- Customer Service
- Supply Inventory Management
- Customer Service-Focused
Timeline
Housekeeper
IHS Services
07.2020 - 03.2023
Customer Service Representative
Addeco
03.2018 - 08.2020
Customer Service Cashier
Walmart
10.2016 - 05.2017
Customer Service Representative
Call Center Services Inc.
09.2014 - 02.2016
GED -
Lake Technical Center
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